The gentleman was very helpful and cordial. I asked for my car to be washed and was told it would take 15 minutes longer than the service which was fine, I waited. Except that when I was told my car was finished, my car was not washed.
12/22/2020
Cristina R. VERIFIED CUSTOMER
Adriana did a great job with greeting me and showed great customer service. As soon as I got a text message saying my car was ready, she came outside to where I was waiting and personally told me the results of my car. She also gave me a reminder to return for service on the date that is on the sticker and not wait for the next suggested milage since I am not driving as much due to the Covid stay at home orders. Thank you Adriana for your service. I could easily go to my local Toyota dealer for service, but I love the way Carson Toyota is friendly, welcoming and attentive to their customers.
12/22/2020
Perlita Caoagas. VERIFIED CUSTOMER
Thank you and merry Christmas. God bless Toyota
12/22/2020
Brian K. VERIFIED CUSTOMER
Missing valve cap not replaced. Seat and mirrors changed. Don't know why the service people have to change the seat distance, height, and angle.
12/22/2020
Benildo T. VERIFIED CUSTOMER
Time of making appointment to pick up the car after maintenance serviced 2.5 hours. That was quick service!!!!
12/22/2020
Meredith C. VERIFIED CUSTOMER
Jim was great, service was great.
12/22/2020
Halo E. VERIFIED CUSTOMER
Quick and easy process to get me the best service possible for a great price
12/22/2020
Nolvia M. VERIFIED CUSTOMER
Tanks for your services
12/22/2020
John H. VERIFIED CUSTOMER
None
12/22/2020
Sheila E. VERIFIED CUSTOMER
thank you so much for always helping me in my car toyota rav4 2019. I really do appreciate the kindness of the staff working there. And a Great service they give to the customer.see you next time.:)
12/22/2020
Henry H. VERIFIED CUSTOMER
Service was slow. 1 hour and 40 minutes for an oil change seems like a long time. I understand that you are busy. You should have told me to come on by at 4pm instead of 3pm. I arrived at 3pm and my car sat in the back lot until after 4pm when someone finally moved it. I was warned that it could take up to 2 hours when I arrived on time at 3pm. Lesson learned.
12/22/2020
Miguel L. VERIFIED CUSTOMER
Steve was courteous and professional and did not sell me or try to sell me anything I did not need.
12/22/2020
Mark K. VERIFIED CUSTOMER
Jim was very knowledgeable and helpful with the items that needed to be addressed in my car. I made an appointment with him this coming Tuesday to go through the items that I can afford to have repaired once again is very helpful very friendly and I trust him completely. He provided great customer service. He should be considered an asset for your company. Sincerely, Mark K
12/20/2020
Juanito Miguel. VERIFIED CUSTOMER
Ronald Steve Gonzalez was great Service Advisor ! He explained everything to me and he knows a lot with regards to car maintenance . He was very informative ! I am very satisfied with Ronald . I will look for him everytime I have my 2 Toyota Camry Hybrids Service ! Thank you Ronald !
12/20/2020
Emerson C. VERIFIED CUSTOMER
Nice job guys.
12/20/2020
Michelle S. VERIFIED CUSTOMER
Ronald is one of the nicest service advisors I’ve had in my three years that I have serviced my car at Carson Toyota. He addressed all my questions and explained thoroughly what my car need. Thank you very much!