He was very polite and took care of all the questions I had. I actually think he was the best I’ve ever had. The other people have always been nice and helpful but sometimes too fake you can tell he’s genuine.
11/7/2020
Jackie J. VERIFIED CUSTOMER
Everything was good on my car service
11/6/2020
Trevor B. VERIFIED CUSTOMER
I was very surprised at the wait time. I've been coming here for years and never experienced this long of a wait for anything especially this simple. Usually when my car is getting maintenance service I wait a good 1 and a half hours or shorter. But to wait 2 and half hours for oil change. And other maintenance is very upsetting. How is it that I had an appointment and still waited this long? Communication is everything. But as I stated before I've never experienced this before ever. I was very disappointed and irritated.
11/6/2020
Monique L. VERIFIED CUSTOMER
Jim is amazing. He answered all my questions and concerns. He has a positive attitude .thank you.
11/6/2020
Brent M. VERIFIED CUSTOMER
Great communication about the service. Yet, service took very long to complete (4-5 hours). I wish it would not take so long. Or if it took that long, I'd wish a loaner vehicle or something might be offered during the wait.
11/6/2020
Robert F. VERIFIED CUSTOMER
Jim provide excellent customer service, would definitely take my car back with him.
11/6/2020
Maria U. VERIFIED CUSTOMER
I am always have with customer service Carson Toyota does.
11/6/2020
Maria C. VERIFIED CUSTOMER
She did great job explaining everything
11/6/2020
Tolentino O. VERIFIED CUSTOMER
Great service advisor
11/5/2020
Laura G. VERIFIED CUSTOMER
Thank you for taking my vehicle in for service right away
11/5/2020
William S. VERIFIED CUSTOMER
Service was completed within the estimated time.
11/5/2020
Elnner M. VERIFIED CUSTOMER
Per the inspection on the work order cabin filter was to be cleaned, full of leaves when I inspected which means it wasn’t even removed. Wheels were scratched near the lug nuts and center caps, caps were not removed for rotation? Fluids were not topped off, and car was not washed. Is this your nascar like experience? Speed with no professionalism? Hopefully a csi would help improve your dealership. Best of luck
11/5/2020
Patricio L. VERIFIED CUSTOMER
No comentan muchas cosas y no dan los especiales qué hay
11/5/2020
Miguel R. VERIFIED CUSTOMER
Good customer service.
11/4/2020
Mynor S. VERIFIED CUSTOMER
Car wash not done again.
11/4/2020
Martine G. VERIFIED CUSTOMER
Great service. Very professional.
11/4/2020
Trina M. VERIFIED CUSTOMER
This guy needs a raise! Always goes the extra mile to help you.
11/4/2020
Ilda S. VERIFIED CUSTOMER
I took my car in for a STAR SMOG check yesterday, I made an appointment at 7am I arrived at 7:13. They took my car I left the dmv paperwork on the seat. At 10:12 I received a called that my car needed a STAR SMOG, which is not done there. I was never advised that that kind of test wasn’t done there. I immediately spoke to the SERVICE MANAGER who did not show any concern on my issue. I later called to speak to Richard Meza who explain the situation, which transferred me to the SERVICE MANAGER. Seems like I was just been passed around to avoid my complaint. Called back and spoke to Ron Meza told him did he not want to hear my complaint? This is the only way I see it possible to explain my frustration of this whole mishap. I have been a regular client of ur business for over 25 years. I am completely disappointed. I have never had this type of service at your dealership, it has always been positive.
11/4/2020
Michael Ewon. VERIFIED CUSTOMER
Jonathan was
Exceedingly helpful and courteous.
11/3/2020
Monica G. VERIFIED CUSTOMER
Advisor was not very friendly. Asked if there could be an accommodation since I got off at 5p and wouldn’t be there until 5:20p or so and she simply responded “Sorry, we close at 5p” and did nothing to reassure my car would still be available for pick up. I had to call the cashiers since I received no response from my advisor if anything could be done and they were much more friendly and accommodated me very quickly. Every time I come to Carson Toyota I have a bad experience, this is why I always choose to go to Torrance or Gardena. Very unhappy with the way this advisor provided service.