Very negligent service department. They have failed to recommend the proper 30k mike service which should have included a spark plug change that I was not notified about. The last time I came in, the service department did not place the oil change / service sticker in my window. I had to turn around in heavy California traffic at 5pm to get the sticker which turned out to be a major inconvenience. In addition not even 24hrs after my service yesterday I get a “low tire pressure” light come on in my vehicle. The result of this was negligent behavior from service department that did not check tire pressure as part of the service. This place is very negligent and I will not be returning after purchasing my vehicle from them.
10/3/2020
Michelle F. VERIFIED CUSTOMER
Jonathan was great! I was hesitant to return after terrible service a few years back.
10/2/2020
Noemi C. VERIFIED CUSTOMER
His very friendly . He explained how to used the alarm . Highly recommended . Thank you so much .
10/2/2020
Muriel M. VERIFIED CUSTOMER
Service was great even if I didn’t have any appointment. Thanks!
10/2/2020
Theo S. VERIFIED CUSTOMER
Only wish I could have gotten a better discount on a new passenger side mirror.
10/1/2020
Juan A. VERIFIED CUSTOMER
The wait time was to much everything was closing .
Appointment 3:30pm got my truck around 5:30pm
10/1/2020
Ziarly F. VERIFIED CUSTOMER
Steph did a great job. she is very helpful to her customer/client. Thanks..
10/1/2020
Willie C. VERIFIED CUSTOMER
Mr Perez was courteous, patient and knowledgeable. My overall experience with him was nice. Thank you.
Mrs Crook
10/1/2020
Janette K. VERIFIED CUSTOMER
No comment
10/1/2020
Sherry S. VERIFIED CUSTOMER
He was very professional ????
10/1/2020
Olga D. VERIFIED CUSTOMER
Thankyou
10/1/2020
Roberto A. VERIFIED CUSTOMER
Is a great service
9/30/2020
Juanita P. VERIFIED CUSTOMER
Happy that it was fast and friendly people
9/30/2020
Miriam C. VERIFIED CUSTOMER
I really appreciate your help and found very attentive to the questions I have , thank you
9/30/2020
Edgar M. VERIFIED CUSTOMER
No me pusieron en mi parabrisas cuando es el próximo cambio de aceite
9/30/2020
Theresa T. VERIFIED CUSTOMER
Service was great but the Prius Prime audio/map console is a bad design. Been having issues of it rebooting itself since I bought it over a year ago. Finally got a software update on sept 28, 2020 and on the morning of sept 29th, 2020, it rebooted again. I contacted my service person, Jim. He texted me back and he would contact Toyota and see if they can replace that unit
9/30/2020
Josue M. VERIFIED CUSTOMER
They fixed my door but only worked for a few hours now my issue is back. I don't know what the issue is now. They said they fixed it but now im disappointed cuz I'm having the locking issue again.
9/30/2020
Michael M. VERIFIED CUSTOMER
The inside of the car has an smell that was not there before the repair was done
9/30/2020
Daniel O. VERIFIED CUSTOMER
Thank you for great customer service and outstanding service dept.
9/29/2020
Juan Jaime. VERIFIED CUSTOMER
Jonathan is the best worker in your company I love Togo get my service with hem all the time