Carson Toyota Auto Repair Service

Still waiting for a call about a recall on my Corolla Today is 8/31/2020 This started 8/3/2020

Ronald knows what he is doing. He offered and suggested to me the Toyota care plus and was able to convince me to buy it. Very knowledgeable and helpful.

The people / service mgmt team was nice, people friendly. Great service!

Good service

Nice people! Clean,, respectful, they do there jobs well! Thank you Carson Toyota

Wonderful service.

Good night carson toyota,am sorry to tell you that I did not like your service.One reason is that I did not like how you guys washed my car because I have the best insurance.Am sorry but, am not going to carson toyata anymore.

Bryan Godinez-Cruz is very friendly great customer service skills and knowledge of the job that he is doing. I am proud to say that he is my service advisor and if I have to recommend anyone to this dealership I would recommend Bryan

I was really happy with the service I got from Eric . He helped out a lot and explain everything that my car need done . Thanks so much

Your LABOR Price is too much. So EXPENSIVE

Excellent and fast service. Thank you.

Yes I am very satisfied with the specialist Eric Enriquez for assisting me

Eric is the best person to deal with in the servicing department.

The service, from the attendant to the cashier, always exemplifies what true customer service should be.

Super nice and very professional.

My service was excellent. thank you so very much for all your help.

I called for an appointment same day Aug 27 for my maintenance service oil change and tire rotation. I was set for 12:30 pm appointment. I arrived at the service area. Informed the attendant that I have an appt. so they put the tag on the roof with a note Appt. Service adviser came to me and took me in his office. Checked in his computer my account. He said I’m due for tire replacement. For which. He said all of them. We checked for price and performance. Agreed on Hancook. Service job was completed to change oil and replace 4 tires. I asked him if it can be done today. He said firmly, yes it will be done by 5:00 pm. I asked him if he can help me to call for an UBER. He said we don’t do that. I asked him if the cashier desk can help me. He said we don’t do that. So I just waited in the lobby and trying to get a ride home. Since I don’t know how to call Uber or to get ride. So I decided to wait in the lobby. Waited in the lobby until 10 min before 5pm. Before 5 pm he sent me a message that my car won’t be finished till next day. He said he’s going to give me a loan car since it won’t be done today. Why didn’t he give me the loan car after preparing the service job slip. Since as I recall that when the service is more than certain amount ($350.00 before) the customer is entitled for a loan car? I waited 3.5 hrs and for nothing, coz I can’t get a ride. He gave me the loan car at the end of the day when stores are closing. I was planning on going to Best Buy, Costco to check in the laptops, I could have done it it if he gave me the loan car earlier. I was promised that my car will be done by 5:00 pm. It was not completed as promised. I’m just expressing my experience that wasn’t really pleasant. I paid for the service that day $751.00 for the tires plus oil change at least $50.00. So total is $800.00.

Very helpful and got me out quick as possible.

My car was serviced in a timely manner. Happy with the results. Mr. Enriqurz is an excellent service manager. Thank you.

Many thanks to Miguel, who set up my appointment and coordinated with the service managers several times to make sure my appointment went smoothly. Adriana was very professional as well. All in all, a great experience. Thank you.