First off I dropped off my vehicle at 7am with the service advisor. And we both discussed what services I needed. Which was a recall by manufacturer, my maintenance requirements and a complimentary car wash by Toyota. Around 930 am I got a update text message stating my vehicle was ready. Upon arrival I go to see the cashier to sign nessacery documents to release my truck. Upon retrieving my vehicle I noticed my car wasn't washed and also noticed they didn't do the required repairs on the maintenance of the vehicle. The only thing that was completed was the manufacturers recall.I was very disappointed that vehicle was in complete and not ready to go. It was a complete waste of time on the part of the service advisor on not executing his work order.
4/28/2020
Isaias M. VERIFIED CUSTOMER
Polite and quick.
4/28/2020
Francisco G. VERIFIED CUSTOMER
Yes the service was a good fast and I was able to trust my advisor I trust Carson Toyota as my number one for my maintenance and for my vehicle repair
4/27/2020
Gregory L. VERIFIED CUSTOMER
Mr. Jesus was extremely professional and provided excellent service.
4/26/2020
Diana E. VERIFIED CUSTOMER
Very nice and helpful
4/26/2020
Jose C. VERIFIED CUSTOMER
Everything okay
4/26/2020
Millicent B. VERIFIED CUSTOMER
Stephany provided excellent service. Thank you.
4/26/2020
Warren K. VERIFIED CUSTOMER
You are welcome
4/26/2020
Diane S. VERIFIED CUSTOMER
I’ve always brought my car to carson Toyota
I trust them
4/26/2020
Heather S. VERIFIED CUSTOMER
Love Bryan!
4/26/2020
Ugoeze Ogoma. VERIFIED CUSTOMER
He has a good customer service, professionalism and knowledgeable .
4/25/2020
Anthony M. VERIFIED CUSTOMER
Bryan Cruz was professional and explained everything clearly. What I was dissatisfied with was how the dealership handled the repair process. I dropped off my car at 7am on Thursday morning to diagnose the problems in the car and was promised by Bryan that I would receive the car by the end of the day. He mentioned that a few parts needed for the repair had to be ordered so he placed an order. He called me around 12pm stating that the dealership somehow misplaced one of the ordered parts and that the mechanics would not be able finish the repairs that day. I had to take some time off of work again and pick up my car by the END of the following day.
This was probably no fault on Bryan’s end, but the dealership misplacing an order isn’t a good excuse.
4/25/2020
Brian P. VERIFIED CUSTOMER
He was friendly and gave me a pretty accurate ETA of when my service would be done. Awesome job.
4/25/2020
Manuel J. VERIFIED CUSTOMER
Eric muy buena persona
4/25/2020
Luisita E. VERIFIED CUSTOMER
Was very satisfied with the fast service.
4/25/2020
Pamela D. VERIFIED CUSTOMER
Thanks Bryan! Great “service recovery”, in the moment care from what was initially a rather negative experience with one of your coworkers. Thanks for being so good at what you do!
4/25/2020
Carlos G. VERIFIED CUSTOMER
Very good service.
4/25/2020
Norma C. VERIFIED CUSTOMER
Excellent service displayed by Bryan! He was very professional and answered all my questions and concerns.