Hi,
Upon checking in my Corolla today, The lady I checked in with told me that I would be receiving a car wash due to the fact that it was my first service. I reminded the man who helped me and he then said “I will make sure that is taken care of” ... once my car was returned to me my car was not washed as promised. I then expressed a concern and I was told that it was not able to be completed today unless I wanted to double my wait time. I love Carson Toyota, my family has purchased 3 cars within a 5 month time span and I believe that I should have gotten better service. I understand that it gets busy because I am a business manager myself but customer service should not be placed second. Besides that every other person who assisted me was kind and respectful. Thank you for listening.
1/25/2020
Douglas F. VERIFIED CUSTOMER
Top notch service as usual and Stephany was a sweetheart. Answered all my questions with a smile. Never said "I dont know". Asset to your dealership
1/24/2020
Wendy Y. VERIFIED CUSTOMER
Adriana is awesome. She walks me through every detail concerning my car she offers coupons for savings from beginning to end. I appreciate her and appreciate the fact that she knows her job. Thank you Toyota for keeping my car in great condition.
1/24/2020
Luis M. VERIFIED CUSTOMER
Patty was excellent. She helped me every single step of the way. Great service made me happy to have a Toyota!
1/24/2020
Kira D. VERIFIED CUSTOMER
Eric is awesome, just like the rest of the crew. Very attentive and even though it was early and cold, they’re attitudes weren’t funky. That is much appreciated in a world where people feel the need to disregard customer service
1/24/2020
Billy Brian. VERIFIED CUSTOMER
Again I am overwhelmed on how Bryan toke care of me and my vehicle. He went on above and beyond. Making sure that everything is up to par. Thank you.
1/24/2020
Angela O. VERIFIED CUSTOMER
Liliana did a brilliant job and the Technician. From the moment I entered the premises every one was pleasant and friendly and customer service oriented. Your entire crew are amazing and wonderful people. I’m very happy with your assistance today. Keep it up. From start to finish every one was number one in customer service skills. Liliana was very helpful and knowledgeable with my questions. Everyone did a brilliant job. 1.23.20
1/24/2020
Gildardo G. VERIFIED CUSTOMER
She is professional and great person.
1/24/2020
Sharon D. VERIFIED CUSTOMER
I did have an appointment and I was next in-line to be helped but instead the service advisor walked pass me and helped the guy who was behind me. I believe first come first serve even if he had an appointment. I felt it was unfair. Otherwise, everything else was like the timing and the service advisor (Adriana) was great
1/23/2020
Jagadeep V. VERIFIED CUSTOMER
I really appreciate the service and support. Thank you so much
1/23/2020
William C. VERIFIED CUSTOMER
Very good
1/23/2020
Edmundo C. VERIFIED CUSTOMER
no comments
1/23/2020
Larry M. VERIFIED CUSTOMER
Its good work and tnx very much
1/23/2020
Vanessa T. VERIFIED CUSTOMER
She explained every thing well she was very helpful and patient thank liliana
1/23/2020
Montiya C. VERIFIED CUSTOMER
Good service and waited not too long times.
Thank you
1/23/2020
Meredith W. VERIFIED CUSTOMER
Jonathan provided very good service.
1/23/2020
Tatsuya K. VERIFIED CUSTOMER
I will never trade in my Camry at your dealer.
I will sell to local used car shop for cash on next time.
I traded in Honda Accord to buy new Camry for my wife 20 years ago at South Bay Toyota.
They gave us good price.
So I tried again at your dealer but lost $2000 instead,
I may buy new car again at your dealer but no more trade in.
Please tell this to your new car sales manager.