Fred Beans Volkswagen of Doylestown Auto Repair Service

All great. Great people great communication. Great price for service.Sara, Clyde, Jack. All great.

Sara was friendly and helpful. She made the process easy.

The people I dealt with during my recent visit you're surveying me about at Fred Beans, from the service manager to the gentleman at the desk, were easy to talk to and I would be happy to deal with them day to day. Coming from the Keenan experience over the prior 6 years, the Fred Beans experience is inferior to date. There are no complimentary rentals, no personalized service and when the problem isn't resolved, I have to come back, get my car and then come back again. So while my oil change was complete along with the recall service, they "found out" that my tail light, is all one unit, not a bulb. Therefore, it will need to be ordered and they can install it this upcoming week. So in addition to the inconvenience of the recall, and my tail light going out after having the car for 7000 miles, I have to bring my car back. I have young kinds, a very demanding corporate job and none of this really works well for me. To boot, I have a lease. So every time I have to come back and forth, it's mileage on my lease. Things happen I understand, really I do. Let me recount my first experience below that is compounding things for me. When I first came for service prior to this experience, I told the girl at the desk that there is a draft in the driver's side door, like a whistle while driving at any significant speed. I take the turnpike to work everyday 25 miles each way. I also indicated there was moisture in my tail light, along with issues with the Apple Play. Here's what went down- She didn't see the moisture in the tail light at that time so she said "science" would say it wasn't really an issue. The whistling in the door, I would need to record it on my cell phone while driving and submit it to their team, so they could send it to someone at "headquarters" maybe? That's not her quote I just don't recall where she said the technician would need to send it to determine if the seal needs to be replaced. The Apple Play is a newer feature so there are some bugs and maybe I just need to update my iPhone? Could you appease me at least show some empathy or recognition that these things may be frustrating? Don't make me feel stupid and like the issues I'm presenting aren't valid... That is 100% as transparent and honest I can be about my experiences to date. Again the folks I dealt with during my recent visit were awesome. Sincerely, I would deal with them on a customer service level every day. It's the overall experience Fred Beans has designed, along with my first encounters for service, that have to date, made me a huge skeptic. If I could I would end my lease and go back to the Keenan experience. I think you all have some work to do on thinking about the consumer first versus your current structure. I hope this is constructive and you realize I'm trying to provide an honest recount of my experience to date. BTW I still have the whistle every time I drive in my drivers side door however I'd rather not deal with your team so much that I haven't brought it back up in the 8 months I've had the vehicle. I know it's dramatic but I'm just being honest. If you have questions please feel free to reach out. Patrick C

Jack is professional and courteous and communicates updates timely and effectively. Thank you!

I am happy to give Jack a glowing review. Jack was fantastic from my first encounter, till the last. Thank you, David

Service was awesome jack kept me updated at all times. The only criticism would be I was told one price on the phone and it was about $200 more then that when I was checking out. Just need to be a bit more clear on the fine cost. Could just of been miscommunication but money is money.

The car was delivered absolutely filthy. I had not had the chance to drive it before the delivery driver hit the deer. The vehicle pulls to the right so whom ever test drove failed. Told two weeks to get an appointment that is not very concerned.

He is very rude and just the whole experience has been horrible I will be filing s complaint

Jack was very pleasant and helpful from my first phone call to getting me a loaner to finishing up with paperwork.

Great job! Thanks

The car drives great. Thank you!

Jack is a great representation of what customer service is all about. I really appreciate him and how he does his job. Rick

2 minor non-service items caught me off guard. The 9.95 fee for the rental. Thought they were normally complimentary. The other is I thought a complimentary car wash would be done without having to ask. The servicing of the vehicle was great. See you at 40k for next servicing.

Sara was great to work with, she made my experience completely painless. Well done!

I was happy that Jack was able to get this service covered under warranty!

I was not told my car would be there overnight. I then went to pick it up the next day and found they hadn’t performed my oil change as I asked. I had to wait 45 minutes for it.

At this point we are satisfied.

After being in the automobile business for thirty years , I’m used to excellent service. Jack Case is a great representative of Fred Beans’ organization I am truly impressed with his performance!

Sara was a joy to work with and was assuringly communicative. Many thanks!

Sarah was wonderful to work with you have an exceptional employee she did everything right could not have done a more professional job