Fred Beans Volkswagen of Doylestown Auto Repair Service

It was a simple fix this time but Sara and the rest of the staff and communication were excellent.

Great service

Our experience with our sales rep, Dan Neuman was great, however our experience with the Finance Manager was not. We had agreed upon a total sales price of $7,500, all-in with the General Mgr, Larry, for our convertible. We had a fair negotiation settlement with Larry, regarding a fix needed with the A/C, that we would take responsibility of if he met our final out-the-door offer, which he did. When we walked into the Finance Manager's office we were greeted and had great conversation about anything & everything going on in the world with COVID, etc. Once we did not agree to purchasing the extended warranty and GAP insurance, his attitude quickly changed and barely spoke with us for the remainder of signing the papers. The purchase price also was $299 more than we verbally agreed upon with the GM, but by that time there was no sense in arguing as we had nothing in writing and found little confidence in gathering support from him. The Finance Mgr did not even stand up at the end to walk us out nor say anything other than goodbye. It was as though we were dealing with a child that did not get their way and this was the guilty aftermath that we had to deal with. I would suggest a coaching opportunity to your staff in helping them understand that some people just will not purchase the extra add-ons, but that it is ok, because at the end of the day those people are still your customers and you are trying to make the overall experience a successful one. As a customer, I should not be made to feel that I am only buying a good car IF and ONLY IF I purchase the extended warranty. It is an option that is offered by the dealerships. I' surprised by now, with the amount of information out for anyone to research on the internet and to know, like we know based upon our ages, that it is widely known that these are markup services from the dealerships. It is a choice to purchase the options and we declined. The Finance Mgr decided to keep pushing for the sale and kept trying to tell us how we were making a mistake by not purchasing them and was not simply accepting our refusal. This interaction for us completely changed our viewpoint of the dealership from positive to negative.

Sara was great. Friendly and efficient.

Appreciate the follow up and communication.

Great technical team and courteous service

He tried to accommodate us and that is appreciated. It is expensive to go here, but I did feel Jack tried to help us get our vehicle fixed in a timely manner.

Jack and the whole experience was great

Jack was easy to talk to, informative but didn’t make me feel stupid regarding the issues taking place. I appreciated being educated about my car so I have confidence in knowing what’s going on.

Jack was great!!! Thank you.

Easy process and good communication

Jack and Sara are always friendly and helpful and provide prompt service for my vehicle

Thank you for taking such good care of my car!

Excellent service took me right away when I got there there was a mix up about my waiting for my car and they got me right in I was so happy

Jack was very friendly and helpful. Answered all my questions and let me know exactly what services were recommended and the price. Much appreciated being able to he e no contact pickup. Excellent customer service, I would recommend to a friend.

Jack was great to work with. I had an unexpected problem arise with my car repair. He explained the issue, offered a few solutions and allowed me to decide What to do. He was honest and really fair with the price. Overall, I’d come back again. Very satisfied.

Jack was great. He was responsive and gave great service.

I was very pleased with Clyde’s honesty. Thinking I needed a new compressor he insisted they do a check despite what Auto Express had told me. I will definitely use them for my next oil change instead of your subsidiary who told me I needed a new compressor and told me they could do better than Fred beans. I later learned the two are owned by the same company and am not pleased that auto express would discount the dealers DiAgnostics. I will definitely use the dealer going forward and again thanks to Clyde for his upfront interpretation of saying let’s do a check fist before me assume anything!! Thank you

I would totally recommend to send anybody to Fred Beans Volkswagen Doylestown their customer service was awesome thank you so much

Jack is hands down one of the best in the business. I always feel taken care of every time I’m getting my vehicle serviced. I literally drive an hour outside of Philadelphia just to bring my car there. Thanks Jack!