Pick up and delivery service was amazing, driver was professional and definitely left me feeling trusting of him with my vehicle. My Passat was returned in a timely manner for me to enjoy the rest of my day off with a freshly serviced vehicle.
4/6/2020
Brian S. VERIFIED CUSTOMER
Headliner was replaced in my car and it was not completely done. I had to point out the issues that the edges were not tuck d in by the top of each door. It was fixed on the spot so I appreciate that. But that I hassle to point it out is a lack of quality control.
4/4/2020
JOSEPH L. VERIFIED CUSTOMER
Joey is the best
4/4/2020
John C. VERIFIED CUSTOMER
Excellent service
4/4/2020
CAROLINA P. VERIFIED CUSTOMER
Marc has excellent customer service skills!!!
He was patient and answered all my questions.
4/2/2020
John D. VERIFIED CUSTOMER
Great. Thank you. Marc took care of me and my vehicle.
4/2/2020
STEVE D. VERIFIED CUSTOMER
The work performed on my 2019 Golf R was very good. I came in for a bent rim and they suggested I also buy a new tire because the old one went bad from hitting a pothole. They had the tire in stock, fixed my rim and did a four wheel alignment a little over an hour. I wished they washed my wheels after the work had been done.
3/31/2020
Sharon P. VERIFIED CUSTOMER
I brought my car in to have an airbag recall and they tried to sell me a bunch of stuff. Including a state inspection which I did. Picked the car up and it died on the way home. They are saying if I can get it there they will see what’s going on. WTF!? there was nothing wrong when I brought it now it dead!?
3/28/2020
CARYN S. VERIFIED CUSTOMER
I was thankful you were open and was able to service my car quickly.
3/27/2020
Dean T. VERIFIED CUSTOMER
Ask your sales manager,service manager. Bought used Honda Pilot. Charged me $100 for brakes when the vehicle would not pass safety inspection. Want my $100 back. Also ran out of gas on waty home and next morning had flat tire. Inspection sticker was placed on vehicle but brakes failed, emission charcoal canister failed.
3/27/2020
Karen S. VERIFIED CUSTOMER
Thanks for setting up my car inspection.
3/25/2020
Lauren M. VERIFIED CUSTOMER
Joseph was great! Very professional, attentive and easy to work with.
3/24/2020
DAVID S. VERIFIED CUSTOMER
Joseph and the Service teamhandled my question and repair with great professionalism and courtesy. They were considerate as well as quick and efficient. I really appreciate the good service! Thanks, I am very happy with the two VWS I bought at Fred Beans.
3/23/2020
Linda B. VERIFIED CUSTOMER
Great service!
3/23/2020
Daisey N. VERIFIED CUSTOMER
Definitely will be glad to take survey!
3/21/2020
D M. VERIFIED CUSTOMER
If your going to charge $85 to rotate the tires maybe you could clean them rather than leave the dirty finger prints and hand prints on them. Just a suggestion. Other than that all good.
3/20/2020
WINNIFRED K. VERIFIED CUSTOMER
I was expecting to just have my first oil change that was free, and then have my tires rotated. To my surprise, Mark showed me a paper with red ink that he said showed my car was out of alignment and my tires were being damaged! Then, I was told my engine filter needed to be replaced!! My car is 6 months old!! This is my 6th Beetle and these things have not happened before. I have no idea what really needed to be done, but it just felt a little shady as I was one of 2 people there and I cannot make up for all of the lost business from the Coronavirus. So, 300.00 later, I was on my way.