Fred Beans Ford of Newtown Auto Repair Service

Very happy. Great customer service.

Mike is very helpful

Mike was very friendly and professional. He was very prompt and got me in and out quickly. Because of Mike, I will be taking my car back here.

I appreciate the care you gave to my car and to me. You keep me informed along the way. You were honest and caring too.

Charles did a good job keeping me informed of my service. As I have told people as long as Jimmy is there I will always use Fred ****. Charles and Mike are two guys I trust and and feel they do a good job working with me.

Just wondering if issue with my rewards points was figured out

Charles was courteous and straightforward though out the process. I was very satisfied with the service...the vehicle was ready as promised.

Mike and Charles were great.

Charles was very helpful and kept me apprised on the stratus of my repair.

Charles was very accommodating and helpful with my service appointment, I have absolutely no complaint about his service personally. I was, however, very disappointed to learn upon arriving this morning that while I had requested a loaner vehicle through your website as part of the process to book my appointment, there was in fact no car available to me. When I was asked if I needed a ride, I said that I had requested a loaner through your website’s form and was told that even though I had made that request, the service center isn’t actually notified. Again, Charles was very helpful and offered to get me an Uber to work, and went out of his way to attempt to rectify the situation, which I appreciated. It seems unbelievable to me that this would be an option listed on your site when it is not actually an option that exists, at least at the Newtown service center. I planned my day around having access to a vehicle, and I had to re-arrange my plans at 8:30 this morning. I would recommend correcting this, or at least noting that checking off that box does not guarantee a vehicle. It’s possible I missed such a disclaimer, but I don’t remember seeing one. What frustrated me most was that I had not even considered that would be an option until it was offered to me. I would have made other plans, but I was under the impression I would not need to. I have purchased my last two vehicles through your Newtown location, and generally bring them there for service because of the quality of service and staff. This was a very negative experience for me, and one that I feel could have easily been avoided.

Mike was an excellent mechanic and I was very pleased with the shoe inspection experience!

Everyone was professional & courteous.

He is the best. Very professional and courtesy abounds from his personal care of your vehicle

Excellent work!

My service writer and the cashier we're very gracious and helpful

Always a good experience at marsh/beans.

I hope waiting time will be more reasonable next time around

Very happy with the service.

Mike, is courteous knowledgeable and professional!!! He and Jimmy Hargrove take very good care of both my fords

Thank you , Great service!