Perfect experience from start to finish. Jay is very knowledgeable. I appreciated his friendly demeanor.
2/27/2020
Rebecca S. VERIFIED CUSTOMER
Andy was top notch in his customer service!
2/27/2020
Dawn W. VERIFIED CUSTOMER
No information from “multipoint inspection”
2/27/2020
Christopher M. VERIFIED CUSTOMER
Everything was great
2/27/2020
Levita F. VERIFIED CUSTOMER
Christophe was great. Very friendly, informative, offered great service, and was excellent at building rapport. Will certainly be bringing my lincoln back!
2/26/2020
Tanoy D. VERIFIED CUSTOMER
I have gone to Garnett Ford in the past and I am never impressed with the service team there. You walk in and know one greats you or asks if f they can even help you. Many of the counter guys just put their heads down and act busy. This is my 3rd Ford edge (company car) and I decided to try out Fred Beans. Jay went over and beyond to answer my questions as well as sourcing the damaged mirror and letting me know when the part came in. He called me when I was out of town to set up a time for me to come. Jay is Fantastic!!
2/26/2020
Scott S. VERIFIED CUSTOMER
All around awesome! Came in early because I had a nail in my tire- no appointment- took me right away - had coffee, watched t.v and chilled out! I was very pleased!
2/26/2020
JOHN H. VERIFIED CUSTOMER
Spent the time needed to solve the problem
2/26/2020
Kimberly A. VERIFIED CUSTOMER
The gentleman that helped me was fantastic! He was cheerful, explained things well, and kept me updated. I really appreciated it. One suggestion that
I will give, after sitting in the waiting room for a little over two hours, is that the experience would be better if the employees had their own coffee machine to use in their part of the building. Oftentimes when people are sitting in a waiting room, they want to read or look at their phone to pass the time, and employees were coming up to use the coffee machine and they would strike up conversations with each other or talk loudly to the receptionist. I appreciate good rapport in a business, but it’s distracting. One employee actually belched loudly when walking up to talk to the receptionist and it was disgusting and unprofessional.
2/25/2020
MARK L. VERIFIED CUSTOMER
Easy to work with. Kept me updated. They honor their word. You can trust them
2/25/2020
Martin M. VERIFIED CUSTOMER
So far so good. Thank you
2/25/2020
Keith K. VERIFIED CUSTOMER
My problem was with the emissions system. I’m unsure whether it was fixed as the internal test has yet to be executed. I’ll let you know if the dashboard light comes on again
2/24/2020
Robert M. VERIFIED CUSTOMER
It was truly a great customer service experience. The mechanic was awesome as well.
2/23/2020
Gregory A. VERIFIED CUSTOMER
After showing up on Friday without an appointment around 4 pm with a nail in my front tire.Your courteous and professional staff not only fixed the tire but we’re able to also perform a state inspection (sticker was past due) and also changed the oil in my 2019 Lincoln MKC all before 5 pm. Thanks for the great service!
2/23/2020
Adam C. VERIFIED CUSTOMER
The service itself was as expected, (cost) as it was only an oil change. Jack the GM made the experience more welcoming by introducing himself and having a few minutes of conversation. The WiFi there makes it hard to actually "work" from the lounge and audio on all of my VOIP calls was choppy and hard to hear/understand on several calls. Seemed like it perhaps took longer than it should have for an oil change with an appointment? And towards the end, when I was told ten more minutes until it was complete, that ten quickly became thirty.
2/22/2020
Carmen H. VERIFIED CUSTOMER
Although I am very disappointed that my Ford Transmission failed within a couple hundred miles, Christophe did an outstanding job with responsiveness in communications and time to resolution.
2/22/2020
James T. VERIFIED CUSTOMER
Great service!
2/22/2020
Jean D. VERIFIED CUSTOMER
I like having Jay for my sevice contact person. He listens to me & trys to help me get the maintenance I need at a price I can afford.
2/21/2020
Sharon G. VERIFIED CUSTOMER
The employees at Fred **** do a fantastic job!
2/20/2020
Allen C. VERIFIED CUSTOMER
Jay was very accommodating today with my request for a Quick Lane oil change and tire rotation.