Explained everything and the cost was discussed prior to being done . Gave updates via phone on the status of my truck . Called when Work was completed.best service writer I interacted with in a long time
5/29/2020
Stephen C. VERIFIED CUSTOMER
It was great thank you
5/29/2020
ERIC H. VERIFIED CUSTOMER
polite
5/27/2020
John J. VERIFIED CUSTOMER
Glad to do survey
5/27/2020
SUZANNE M. VERIFIED CUSTOMER
My inspection was handled very professionally and I appreciated the precautions and social distancing procedures taken during the servicing of my vehicle.
5/27/2020
Tara S. VERIFIED CUSTOMER
Chris Kellogg was outstanding. He was extremely helpful and showed me the dirty filters that needed replacement during the oil change without pressure to change them at the time of service. I was really impressed with his customer service style not only with me but other customers in the waiting room. Very professional and respectful of the customers who are paying. Will ask for him from now on.
5/26/2020
Joseph D. VERIFIED CUSTOMER
He was very helpful
5/25/2020
Michael L. VERIFIED CUSTOMER
Vehicle was dropped off for inspection and a well known 9-speed transmission check/ rough shift issue and $1700+ later, the vehicle sits in your bay and is no longer drivable due to noise the vehicle never had before. At least Fred Beans will be footing the bill the rest of the way with this issue!
5/22/2020
Victoria H. VERIFIED CUSTOMER
My interaction was fine with the service staff. It's very frustrating to have to bring a vehicle in 3 times for the same problem. You lose faith in the mechanics and service agents that care for your vehicle. Rich handled the situation professionally.
5/22/2020
ERIC T. VERIFIED CUSTOMER
Ray was very pleasant, and knowledgeable, answered any questions I had... Made the process quick and easy.. Thanks!
5/22/2020
TERESA O. VERIFIED CUSTOMER
Job well done, fast service, Christopher did a wonderful job, very helpful from star to finish. Recommend!
Thank you.
5/22/2020
David B. VERIFIED CUSTOMER
Chris, was great, very through and had great communication. He is an asset to Fred Beans and a joy to work with
5/21/2020
DAVE N. VERIFIED CUSTOMER
Ray did a nice job thank you
5/21/2020
Sue O. VERIFIED CUSTOMER
Wonderful service and support !
5/21/2020
Franie B. VERIFIED CUSTOMER
Ray was great he was very helpful and answered every question we had and solved every problem we had
5/21/2020
Albert S. VERIFIED CUSTOMER
Thank you
5/21/2020
Kim D. VERIFIED CUSTOMER
Chris is always informative & takes time to explain & answer questions. He’s honest & helpful with suggestions on when to complete certain services. I feel like my Jeep is in good hands w/Chris!
5/20/2020
Lesley F. VERIFIED CUSTOMER
You obviously didn’t read my texts
5/20/2020
Matthew F. VERIFIED CUSTOMER
Rich was awesome...great communication and worked hard for me.