Chris is #1 on my list. He is always polite and goes out of his way to make sure that my car is taken care of properly. After Justin and Nick I didn't think any one would be able to handle us "regulars". But Chris sure does. I always ask for him when it comes time to service my car. Great personality.
3/1/2020
Francis A. VERIFIED CUSTOMER
The vehicle in question has NOT been fixed. It STILL has the same problem that it was brought in for THIS time and the previous THREE times for the SAME issue.
You continually keep throwing out your COMPLETE SATISFACTION. Until you are able to FIX THE ISSUE that was brought to you within the first couple of months of purchasing this vehicle I will NOT be a satisfied customer. And believe me when I tell you that every opportunity I get to pass this information along, I will.
Until my vehicle is properly repaired. If I were you I’d stop using the phrase COMPLETE SATISFACTION in any of your advertisement.
3/1/2020
JAMES M. VERIFIED CUSTOMER
Well done!!!!
2/29/2020
Patrick M. VERIFIED CUSTOMER
James is always very professional and helpful
2/29/2020
Christine S. VERIFIED CUSTOMER
I went in to replace my TPM system which need to be serviced. I was told the part was in and it would be back to normal. It is not on my screen at all. It was removed and no longer an option to choose from. I can no longer see the pressure on my tires. I was told it was repaired. Did they think I would not notice it was missing since that's why I went in in the first place?
2/28/2020
Davida S. VERIFIED CUSTOMER
Professional and courteous staff
2/27/2020
Kevin C. VERIFIED CUSTOMER
You should really thank Chris. It was his entire approach from start to
finish that made this service expierence above the norm.
2/26/2020
Cynthia G. VERIFIED CUSTOMER
Jimmy is great asset to your Delalership. He is spot on with his service recommendations and he is right on with his estimated time of competition. I love working with Jimmy
He is the best
2/26/2020
Frances C. VERIFIED CUSTOMER
A charge of approximately $13 was on the service bill regarding a environmental /supply fee for repair service. At checkin I was told there was a $129 diagnostic fee which I agreed to. No service other than diagnostics were performed. After speaking with the customer service representative, no explanation could be offered other than its on every bill. This was an extremely disappointing interaction that leads me to think twice before considering Fred Beans again.
2/26/2020
Stefan K. VERIFIED CUSTOMER
I will see Chris after I have driven 1800 miles for my next appointment.Thank you !
2/26/2020
David O. VERIFIED CUSTOMER
All good. Thanks
2/26/2020
Robert A. VERIFIED CUSTOMER
Excellent
2/24/2020
Bogie R. VERIFIED CUSTOMER
Today my vehicle electrical system went haywire. The vehicle wouldn't start, the key fob could not communicate with the Durango. My Children and I were stranded for a few hours until we got help. Needless to say I will not be bringing my truck back to Fred beans anytime again.
2/23/2020
Fred R. VERIFIED CUSTOMER
Done well & on time
2/23/2020
Suzanne M. VERIFIED CUSTOMER
I came in for an oil change but I was also provided a detailed report of things I need to address to keep my vehicle in great condition.
2/23/2020
BRANDON B. VERIFIED CUSTOMER
Excellent job today, thank you Richard. Mr. Beans should be proud to have a great crew today working for him.
2/22/2020
Michael F. VERIFIED CUSTOMER
Chris was awesome about squeezing me in and Mike was an absolutely amazing mechanic.
2/21/2020
Amanda B. VERIFIED CUSTOMER
Not fixed. Called and left message, no return call.
2/21/2020
Amy K. VERIFIED CUSTOMER
Very helpful with my truck
2/21/2020
Edward B. VERIFIED CUSTOMER
Richard was great and helped me out even though I did not have an appointment.