Jesse was clear, direct & realistic. He evaluated the situation, offered a plan , & then followed through exactly as promised. Throughout, he & the tech involved we’re welcoming & friendly, despite the corona virus situation. I was very pleased with the service I received.
3/21/2020
Rita P. VERIFIED CUSTOMER
Very courteous and repair was done quickly
3/20/2020
Leland F. VERIFIED CUSTOMER
Jesse and Ed were great. What was frustrating was the issue that the battery put into my 2015 Outback (on January 17, 2018) 24 days before I purchased the car (February 10, 2018), was not under warranty after it gave up the coast today. It was a Subaru battery with a 36 mo warranty. As I stated, it’s the principal not the less than a third (prorated) credit. So I’ve since called Subaru and received a Goodwill $150 credit towards my next service visit. So I’m certainly satisfied yet I believe Subaru’s policy is wrong. I bought the car with the new battery in it.
3/20/2020
Barbara C. VERIFIED CUSTOMER
Over and above my expectations.
3/20/2020
Linda M. VERIFIED CUSTOMER
Jesse is the man. Give him all the money you have
3/20/2020
Michael D. VERIFIED CUSTOMER
As a matter of fact visit. Recall done quickly and I even got a phone call. Nice
3/20/2020
CYNTHIA W. VERIFIED CUSTOMER
Very nice & efficient staff
3/20/2020
Maureen G. VERIFIED CUSTOMER
Great Service, over and above; Jesse is a pleasure to work with.
3/20/2020
Norma M. VERIFIED CUSTOMER
Jesse’s Great!
Thank you
3/19/2020
Clifford B. VERIFIED CUSTOMER
As always, Fred Beans delivers great service!
3/18/2020
Diana H. VERIFIED CUSTOMER
Thanks to Jesse and his crew for such a thorough ckeckup and two recalled replacements!
Diana
3/18/2020
Stefan R. VERIFIED CUSTOMER
I dropped off the car in the afternoon on the before the day it was scheduled for service. A few hours later, I received a call that the car was done. Very happy!
3/17/2020
Stephen T. VERIFIED CUSTOMER
Billed incorrectly for tire rotation. Spoke with Ginny on Saturday. Still have not received credit,
3/17/2020
Heather B. VERIFIED CUSTOMER
Mark was patient in helping me understand the situation with my car. He was also accommodating of my concerns to take extra precautions with pickup by allowing me to pick up my car from the lot rather than having to come into the building. It was a good “social distancing” option to keep your staff safer, myself, and everyone during this higher risk time.
3/16/2020
GERALD S. VERIFIED CUSTOMER
Thank you for your help with our problem. You are very kind and thoughtful. I appreciate your help. Have a safe and good week. Eleanor Sapers.
3/16/2020
Nicole A. VERIFIED CUSTOMER
He always take care of me and treats me as a valued customer, I really appreciate the effort and kindness he always shares . Thank you
3/16/2020
ROBERT R. VERIFIED CUSTOMER
Mark was great! He picked up on the fact that my battery was still under warranty and promptly got my new one installed! Highly recommend Fred Beans
3/15/2020
George U. VERIFIED CUSTOMER
Kept me informed and very helpful.
3/14/2020
Patricia S. VERIFIED CUSTOMER
Thank you for getting my inspection done under these circumstances!
Good luck,
Patricia
3/14/2020
John E. VERIFIED CUSTOMER
Jesse was thorough, friendly but professional and competent. He anticipated possible problems and stopped them from maturing. I am a very busy physician and used to BMW service. Fred Beans service is right there with BMW thanks to people like Jesse . Evrn Steve and the cashier lady were helpful and fruendly in every way . My sincerest thanks to you all. Dr Eshleman