Fred Beans Subaru Auto Repair Service

I found Andrew’s customer service left a lot to be desired; he acted like he was doing me a favor, unpleasant attitude. I replied to his afternoon text, asking if my car was ready - after coming in for an oil change, & leaving with service upward of $1100.00. He replied that my car would be ready at 3, and to return the loaner by 2:45. I did as I was instructed, & was at Subaru service at 2:50 to pay my bill, and get my car at 3. When I got there Andrew told me off handedly that my car wouldn’t actually be reason until 3:30, a forty minute wait, and I had another appt. based on the 3 pm text. When I mentioned this to Andrew he told me the mechanic was doing me a favor staying until that time. Really?? Since my timing was delayed I told him I’d like to pay ahead of time so that I could get out asap once the car was ready. More bad attitude as he responded that he would have to go through my paperwork, perturbed; I responded - then go through it. Just service your customer, pleasantly- don’t act exasperated & like you’re doing me a favor. Then when I said my loaner a 2020 was great, how much is at listed at; he said ‘it’s expensive” “it’s a car”??? Basically I left there thinking I did not want to return. Also, no one mentioned until I looked at the bill that I was being charged $495 for a 30,000 service...a few specifics had been mentioned but not that decision - which I should make. Lastly, the shuttle you run to Autorent needs to be cleaned and aired out completely. Enough said. Hope this helps with future customer satisfaction.

Always a pleasure coming to Fred beans Subaru. Appreciate the customer experience

Great experience!

This is my first Subaru. I was talked into it by my spouse. I can Only compare the Subaru service department with that of Toyota. The car I traded in at your dealership is a 2004 Toyota with 295,000 miles on it. I credit that success with their service department. Two or three years after I had bought the Toyota Highlander, I asked to speak with a manager and explain to him that I was a local person and that I was a very loyal customer having all of my service being done there at the Toyota service department. The reason I had asked to talk to the manager, was that there was a coupon available on their website but because I did not download print it out and bring it to the service department they were giving me the 5% off the service. The purpose of the coupons is to incentivize people to come in and use their service department. I was a loyal customer and always. Therefore, I would like to have any coupons or specials be automatically applied to my bill. A similar situation happened at the previous Subaru service I had done. Because I didn’t visit the Subaru website and download their leaders 5% discount I was not afforded the opportunity to have it removed from my bill. I’m a 55-year-old man, a veteran, a teacher, Community activists, a local, and a loyal customer who will have all of my service done Fred **** Subers. I’m simply asking be offered any and all applicable discounts on servicing without having to go through the mundane processes of searching, downloading and or printing “ Incentivizing” maneuvers. If you have any questions please don’t hesitate to contact me directly at 609213707 regards Lawrence P Booth

Well done. Very professional.

They were prompt and courteous

You do not have to call me at my work phone. I knew that my car was done but I work two jobs and was going to get there when I could. Thank you!

Andrew did a great job! Thanks

Mark is always provides " First Class" customer service He is polite, informative and professional. A real asset to the **** family

In addition to the recall item I asked that my DS windshield wiper be replaced. It wasn’t. No comments on the paperwork as to why.. Not Mark’s fault...as I never saw him....but discussed the wiper replacement at length with the fellow who checked me in. Jesse maybe?

Very pleased with my first service visit. Thank you for a job well done!

Great people great service

Jesse always takes good care of me - service is great. He's one of the reasons I'll buy my next Outback from Fred Beans.

Thank you for the good and timely service!

Quick,easy & complete.

Work completed in a very timely manner

Jesse couldn’t have been more helpful and informative love your new system of texting the status on your car!

Jesse is awesome! His customer service is superb!

Mark is always extremely kind, friendly, and professional! He makes my service visits easy and enjoyable.

Hesse went out if his way to make my visit a pleasant experience.