It’s my first time at Fort Myers Volvo but it won’t be my last. Fast accurate service from everyone I encountered.
1/8/2021
Douglas B. VERIFIED CUSTOMER
Many people would say why take a car as old as my Volvo to the dealer for service.... I tell them because of my experience dealing with both the dealership and overwhelming the service provided by Jacquelyn! Her and your very talented service technicians are at the top of thier game! Thank you!
1/7/2021
Shawn B. VERIFIED CUSTOMER
Jacque was amazing as usual! Thank you!
1/6/2021
Peggy B. VERIFIED CUSTOMER
She is the best customer service person I have ever encountered. She is very considerate of the customer, and always pleasant. Goes way beyond requirements of a customer service representative..
Don’t lose her!
1/6/2021
Maria E. VERIFIED CUSTOMER
Excellent service thank you
1/6/2021
Georgiana K. VERIFIED CUSTOMER
Jacquie is truly an asset to McGrath. She is never to busy for a smile and a kind word.
1/5/2021
Jennifer C. VERIFIED CUSTOMER
Jacquelyn is always professional and friendly.
1/5/2021
Laila R. VERIFIED CUSTOMER
So far very happy with the car definitely customer service was outstanding
1/1/2021
Cherelle C. VERIFIED CUSTOMER
Made accommodations to give me a loaner vehicle despite their website glitch. Returned my car repaired and cleaned.
1/1/2021
Michelle C. VERIFIED CUSTOMER
Regis was amazing! He did not make me feel rushed. Regis took his time to write down all of the issues with my car. When I went to pick up my vehicle he was very thorough in explaining what had been fixed.
12/31/2020
Mark H. VERIFIED CUSTOMER
Regis was professional, helpful, courteous, etc. He took very good care of me. He went over and above to keep a satisfied customer, and if I buy another Volvo, which is very likely, will contact your dealership.
Kudos to Regis and your dealership.
12/31/2020
Stephen Z. VERIFIED CUSTOMER
Jackie is the best.
12/31/2020
Allison T. VERIFIED CUSTOMER
Made appt online for service for vehicle pick up and a loaner car left at 8AM. Had to call at 9AM to see where the driver was since I had my own appt to get to by 1030. Was told the online scheduling is always screwed up, it doesn’t know how many loaners are available or how many drivers McGrath has etc but she acted like she had no idea I even had an appt and I had to give all my info again. The driver finally came to get my car at 1020 leaving me 10 min to get to my appt. I was also told to call in the future for my service and not use the online scheduling. If it is such a problem your online scheduling needs to be fixed or removed as a customer service.
12/30/2020
Connie M. VERIFIED CUSTOMER
Jacki is amazing - she is the reason I continue to buy Volvo cars (this is my 4th). She assisted me with a significant issue with my brakes. Over the years, whenever I have a service issue I can count on Jacki to do her best to provide professional, caring, dedicated service. Volvo is lucky to have such a dedicated employee focused on true customer service!
12/30/2020
Christi B. VERIFIED CUSTOMER
I will be happy to complete a survey. Thank you.
12/30/2020
Sandra H. VERIFIED CUSTOMER
We will be back for our next service!
12/24/2020
Tricia N. VERIFIED CUSTOMER
Regis was great and very attentive. He kept me updated and very helpful with the process. Very professional!
12/24/2020
Antoniette G. VERIFIED CUSTOMER
Great service makes me a happy camper!
12/24/2020
Joleen L. VERIFIED CUSTOMER
Customer service is horrible at this location. No one answers the service desk phone and no one gets back to you. I can get poor service like this if I bought a Chevy. Ridiculous to spend so much on a vehicle and service is so awful. Very disappointed and if it continues I will not buy another Volvo in the future.