Jacquelyn always gives us ???? percent & goes way beyond with her help. The whole service team is great to work with.
10/11/2023
Richard B. VERIFIED CUSTOMER
Your service team is the best.
I want to order a 2025 xc60 to be picked up in Sweden in August 2024. Have your overseas delivery expert contact me. ****-****-xxxx
Thankyou
10/11/2023
Donald F. VERIFIED CUSTOMER
Jackie is a dear but she has to let (or make) her partner do more. He was standing around while people weee stacked up at her desk. I need a new tire. Someone dropped the ball and didn't order it. One 35 Mike round trip for me. The next day no one called to tell me tire was fixed. Second round trip I got my tire but I had to wait around while Jackie handled check in que. I finally got her asst to process the paperwork for me. Supervisor had done guy his office for 30 minutes chatting with some guy
10/11/2023
Janice H. VERIFIED CUSTOMER
The only thing I would recommend is having someone greet you when you arrive and direct you to the service advisor.
10/10/2023
Maryam N. VERIFIED CUSTOMER
Jackie is truly the best! So professional and thorough and extremely knowledgeable! Thank you!
10/9/2023
Colleen V. VERIFIED CUSTOMER
Jackie is great! Thanks for all the help.
10/9/2023
Nicholas M. VERIFIED CUSTOMER
N/A
10/9/2023
Joseph . VERIFIED CUSTOMER
My bumper was hacked and dented Jace has photos and is handling with service manager but tech ruin because Moët needs to be replaced didn't need to cut anything comes pre cut from factory tech screwed up and also dented driver side rear area hitch Jace is aware and noted on invoice not a good first experience I hope it works s handled properly
10/8/2023
Ernest M. VERIFIED CUSTOMER
All was great.
10/7/2023
Danny C. VERIFIED CUSTOMER
The lack of communication is unsatisfactory. A week to replace brake pads. If your over booked and have other vehicles ahead just say just that. No one ever communicated the truck will need to stay at the shop until I reached out to the service department. I was told Tuesday the latest it would be ready. I called Tuesday for an update since no one communicated they’re still waiting on parts. I was told I would get an eta nothing! Called Friday at 5pm to be told it’s ready for pickup. Service manager was called and left a vm my call was never returned. This is my second vehicle purchased at Volvo sale and finance team we’re great and didn’t drop a beat.
10/7/2023
Robin O. VERIFIED CUSTOMER
Jacquie is thorough and totally tops!
10/6/2023
Warren T. VERIFIED CUSTOMER
You should provide home delivery or a loaner. Waiting for hours for a minimal service is frustrating.
10/6/2023
Nicole C. VERIFIED CUSTOMER
If you allow a customer to select that they need a loaner vehicle through the app/online booking, the customer should not have to follow up & verify a loaner is available.
We’ve also experienced multiple times where nobody comes out when we drive up and we have to wait to have someone check us in while we see people around and available.
10/5/2023
Suzanne V. VERIFIED CUSTOMER
The extire experience was great! The staff at McGrath were so professional yet personable and could not do enough for me.
10/5/2023
Paula R. VERIFIED CUSTOMER
This automated system told me my vehicle was ready, so I drove all the way out there to get it only to find out the part had still not even arrived. It has been weeks!
10/4/2023
James M. VERIFIED CUSTOMER
Everything was great.
10/4/2023
Anita C. VERIFIED CUSTOMER
She was very efficient
10/4/2023
Roy B. VERIFIED CUSTOMER
Waited over 2 hours and nothing changed in camera settings
10/4/2023
Alice D. VERIFIED CUSTOMER
Jacquelyn Pfeiffer is such a wonderful , caring member of your team . She was so personal and so helpful to me . She made my visit extremely pleasant
10/4/2023
Mary M. VERIFIED CUSTOMER
Jace was amazing and his customer service was spot on. I was heading out of town and he made sure I was updated on how things were going with my car and had it back to me in plenty of time. He was great.