Jacque.is an exceptional individual whose professional knowledge is unparalleled. Personally, she is friendly and ensures customers are completely satisfied before they leave the building. McGrath Volvo has a treasure with her.
8/9/2022
Audrey S. VERIFIED CUSTOMER
I don’t know how your service department could survive or be as successful as it is without the best! Jackie Pfeiffer. She is 5 star and more. Been going to her for many years with all of my Volvos. She is these of the best!!!
8/9/2022
Monika C. VERIFIED CUSTOMER
Always happy with your services. Thank you
8/9/2022
Timalisa J. VERIFIED CUSTOMER
Jacquie is the best.
8/8/2022
Justine H. VERIFIED CUSTOMER
The service agent had work done that was not authorized. Then he said he tried to reach out to me and I didn’t answer the phone to get it authorized. None of that was factual. I don’t appreciate work being done that I didn’t authorize and then trying to charge me for it. I further don’t like dishonest employees or people
8/8/2022
Claudia M. VERIFIED CUSTOMER
She’s the best!
8/8/2022
Sheila S. VERIFIED CUSTOMER
Great job!
8/7/2022
Mike M. VERIFIED CUSTOMER
He was thorough, kept me informed, and understood the issues and the fixes.
8/6/2022
Laura B. VERIFIED CUSTOMER
I feel Pfeiffer give me good honest service.no one sure feel otherwise..this keeps a business and me happy and healthy. Thanks and don't changes a thing!! God is good and bless ???? ????
8/6/2022
Patricia D. VERIFIED CUSTOMER
Jacquelyn is always terrific and has been so ever since I’ve been coming to your dealership!
8/5/2022
Bill R. VERIFIED CUSTOMER
Courteous, professional, efficient. The best!
8/5/2022
Bernard A. VERIFIED CUSTOMER
Jacky is very professional, that’s one reason I have my car done there.
8/5/2022
Donna L. VERIFIED CUSTOMER
Jacquelyn is always friendly, pleasant, and professional. Always a pleasure to work with her.
8/3/2022
Christopher . VERIFIED CUSTOMER
Jacquelyn was a pleasure as always!
8/3/2022
Danny R. VERIFIED CUSTOMER
Jacque is friendly, yet professional, and has always been very understanding and helpful.
8/3/2022
Eric W. VERIFIED CUSTOMER
I called multiple times to schedule a service. I left a voice mail. I never received a call back. I had to call again at the end of the day to get a service scheduled.
During service after speaking with Jackie I call back so I could give her my credit card so when Someone picked up my vehicle it would be ready to. Also because I would be driving during the pick up and I would have difficulty giving cc info while driving. I left Jackie a voice mail never received a call back until the vehicle was being picked up and I was driving.
I probably will go to Naples Volvo for my next service to see if they have better customer service
8/3/2022
Gene B. VERIFIED CUSTOMER
I brought my wife's xc90 in for 2 sensors. The service agent told me that the 2 sensors would cost $600. Upon completion of the work the service agent gave me a bill for $1,498.78. Never once did the service agent tell me that it would cost $1,498.78, He told me $600. Never once has this happened at any other Volvo service department. Needless to say we won't be returning
8/2/2022
Lisa D. VERIFIED CUSTOMER
Jackie is the best. She keeps you updated through the repair or service appts.
You have a real gem she is a hard worker. She knows the product and is well informed a great service writer and a delight to work with.
Thank you Jackie Great Job!
8/1/2022
Deo . VERIFIED CUSTOMER
She was very helpful. She kept us informed of progress. She showed how to reset the tires if needed.
7/31/2022
Jay F. VERIFIED CUSTOMER
Everything is solved from the original service issue. Glad everyone made this happen in a short period of time.
Thank you.