My car was towed to McGrath Volvo on Friday April 9th. I called on Monday afternoon around 3:00, only to find out that my car has been sitting there, not checked in. After calling again on Tuesday to get a diagnosis, it took till Thursday 4/14; after I called multiple times to finally know that my car was fixed. It took nearly a week to fix my car but was denied the courtesy of a loaner. Prior to towing the car there, I made it clear that but my husband and I commute to work.
I do appreciate the fact that Jacquie helped me out by absorbing a small portion of the cost.
4/15/2022
Carole G. VERIFIED CUSTOMER
She is always so pleasant and patient and goes above and beyond for customers/excellent customer service!
4/15/2022
Elizabeth M. VERIFIED CUSTOMER
I need to bring my car back in next week. Shame on me for not taking a better look at it while I was there. The protection strip is not centered. About three inches off center so the left side is not adhered to the bumper
4/15/2022
Kevin K. VERIFIED CUSTOMER
Herbert , Dave and Herbert’s mgr were awesome
They explained my vehicles situation and made me very comfortable with its needs ????????
4/15/2022
Marie S. VERIFIED CUSTOMER
Yes it was great!
4/15/2022
Michael H. VERIFIED CUSTOMER
Herbert was very attentive, accurate input for the service needed and expedited the work very efficiently.
Kudos
4/14/2022
Linda R. VERIFIED CUSTOMER
Friendly and kept me well-informed. Thank you!
4/14/2022
Edmund M. VERIFIED CUSTOMER
Jacqueline and whole team did fine, thank you.
4/14/2022
Martin S. VERIFIED CUSTOMER
Jackie was great, but service was very slow. Jackie had to go back and discovered my car was sitting for over 30 minutes waiting to be washed
4/13/2022
Richard J. VERIFIED CUSTOMER
Jackie is amazing
4/13/2022
Steven G. VERIFIED CUSTOMER
Straightforward professional service. Much appreciated.
4/13/2022
Cathy L. VERIFIED CUSTOMER
Top-notch service! Everyone was amazing!
4/13/2022
Brigette A. VERIFIED CUSTOMER
Thank-you for thé excellent service…
4/12/2022
Christopher C. VERIFIED CUSTOMER
Jacquie is and always will be the best!! I absolutely love her get it done mentality!
4/12/2022
Evelyn P. VERIFIED CUSTOMER
Herbert was so helpful and knowledgeable! He was so kind during the process, explaining what my vehicle needed addressed. Thank you very much to him!
4/11/2022
Ruth K. VERIFIED CUSTOMER
Jacquie was very personable and professional. She is a definite asset to your team!
4/11/2022
Jens P. VERIFIED CUSTOMER
Ok
4/9/2022
Jill S. VERIFIED CUSTOMER
Everyone was great, thanks for the speedy repair!!
4/9/2022
Gloria C. VERIFIED CUSTOMER
Both Herbert and Jorge have done an excellent job in servicing our vehicle. Herbert was so understanding of our needs, Resolved each and every concerns and issues in a tremendous manner. He’s polite, courteous, respectful and willing to do above and beyond his call of duty to make sure his customer is totally satisfied. Thank you for assigning him for us. Blessings!