Two recalls took 26 days to complete due to poor communication between employees. Hard to get of hold anyone i would wait a full day to get a call back with any updates on vehicle.
1/27/2022
Marcos B. VERIFIED CUSTOMER
My experience with Luis was great! He always updated me on my car whenever new information would come out. He helped me figure out an effective way to cover the cost. His customer service was on point and was always very friendly. I had no issues communicating with him. Great Ford representative!
1/27/2022
Arturo G. VERIFIED CUSTOMER
Jorge is a true professional
Great Follow-up kept me informed.
Thank you
1/26/2022
Gerardo P. VERIFIED CUSTOMER
Jorge was outstanding. He explained everything and kept me updated constantly. Thank you Jorge.
1/25/2022
Alfonso F. VERIFIED CUSTOMER
Glad to do it
1/23/2022
Roberto G. VERIFIED CUSTOMER
Adrian has to be the best guy in ford super insighful
1/23/2022
Juan V. VERIFIED CUSTOMER
Yes I satisfied the work do for my truck just on time
1/22/2022
Yadira D. VERIFIED CUSTOMER
Luis ****was so nice!
1/22/2022
Ruben O. VERIFIED CUSTOMER
Andy did a great job at communicating with me throughout the entire process
1/20/2022
Filiberto M. VERIFIED CUSTOMER
Servando is a person who has really good work ethics and excellent customer service skills and on top of all that he cares about us customers.
Great service as usual and I'm not surprised at all.thank you for a great service Servando.
1/20/2022
Jonathan M. VERIFIED CUSTOMER
I turned in my car for an oil change and an install on a part at 9 am. I didn’t receive a phone call so I decided to call at 2 pm. They had told me they had finished up the oil change and have been working on installing the part. I still didn’t receive a phone call so I decided to go to the dealership only to find out my car did not receive an oil change nor did they install the part. My car spent 10 hours at the dealership for a simple service and wasn’t even touched.
1/20/2022
Richard V. VERIFIED CUSTOMER
Have to wait almost a month for repairs 122121 to 011722
1/19/2022
Metro Transit. VERIFIED CUSTOMER
Servando is always very helpful and thorough in helping keep our fleet performing great! Thanks again!
1/19/2022
Eduardo F. VERIFIED CUSTOMER
Thank you great service
1/17/2022
Stephanie J. VERIFIED CUSTOMER
Super lovely woman, was very consistent on keeping me updated of my auto.
1/15/2022
Robert H. VERIFIED CUSTOMER
Rene was a great guy to help me get my truck fixed, thanks Rene!
1/13/2022
Gary C. VERIFIED CUSTOMER
Servando does it again, I always receive great service from him and his coworkers!