Larry is so nice to explain what I don't understand regarding the question about the recall on my vehicle./
4/18/2021
Chad N. VERIFIED CUSTOMER
It would of been nice if my car was at least rinsed off. it look dirtier on the outside than when I gave it to you.
4/18/2021
Michael M. VERIFIED CUSTOMER
HectorTopete was professional and accommodating thank you.If I was his boss I would give him a raise.
4/18/2021
Rowena R. VERIFIED CUSTOMER
It was upsetting to find out there was a mile limit for the shuttle to drop me off at my house. In my previous visit, I wasn’t told how long I’d be and I ended up waiting three hours. I would have appreciated to be told ahead of time approximately how long my service would take so I could plan accordingly. I also felt like I wasn't given customer satisfaction from the employer who helped me. Even though my car is under my name, I felt as though he only spoke to my partner. He attempted handing the paperwork to my partner, which I had to reach for and signed the papers myself. This unfortunately led me to the decision of taking my car elsewhere.
4/18/2021
Leticia T. VERIFIED CUSTOMER
The service I received was very professional and organized. Thank you
4/18/2021
Pamela C. VERIFIED CUSTOMER
Andrew was an excellent service attendant. I was very satisfied with the work done on my Toyota Corolla.
4/17/2021
Carlyn N. VERIFIED CUSTOMER
They did great & larry was very nice .
4/17/2021
Chris O. VERIFIED CUSTOMER
There's was another associate who checked me out. Both He and Hector did a great job. I will be bringing my car back to Elmore for future services
4/17/2021
Trang N. VERIFIED CUSTOMER
The service is excellent.I am trusting withElmore Toyota .
4/17/2021
Lynette S. VERIFIED CUSTOMER
Thank You for the courtesy!
4/17/2021
Tung L. VERIFIED CUSTOMER
Not only I wasn’t offered a car wash but I also got multiple dirty oil mark on the center console and on the driver’s side door .
4/17/2021
Martha H. VERIFIED CUSTOMER
I asked specifically for my air conditioning filter to be checked and it was not.
4/17/2021
Sandra B. VERIFIED CUSTOMER
He was very helpful, knowledgeable & courteous.
4/17/2021
Khac T. VERIFIED CUSTOMER
Phi Tuong Thai did an excellent job and good customer service.
4/16/2021
Esteban T. VERIFIED CUSTOMER
Thanks a lot for you help.
4/15/2021
Manuel V. VERIFIED CUSTOMER
Melissa has always provided friendly professional service. She’s a keeper and she deserves a raise.
4/15/2021
Mark B. VERIFIED CUSTOMER
Mike Horner and your service staff have always gone above and beyond to take care of all of our service needs.
Thank you Mike!
4/15/2021
Eduardo L. VERIFIED CUSTOMER
Everyone in the service dept at Elmore are very professional and very knowledgeable about the product they sell. Duy is up to par.
4/15/2021
Esther R. VERIFIED CUSTOMER
bueno
4/15/2021
Belinda M. VERIFIED CUSTOMER
I had a bad screeching from the brakes , they said brakes were fine but lots of dust so they cleaned and said it should be fine. Later in the day I was backing up and I heard the screeching again. I will be driving tomorrow to see if it continues. I hate the noise and Never had a car do it before. I will be calling you if it continues . I have a 2013 Rave 4 with 51000 miles on it . Just should not be doing this.your rep Melissa was very nice . Also I had told her the car was not driven much for the past 2 years.only from Placentia to Newport Beach occasionally and 2?trips to Arizona . I sincerely hope it does not continue.