Just a bit disappointed in jumping into conclusions that front emblem was tampering tell me I mess with it or someone mess with it. When it should of been handled better. How would you feel when your car has a factory defect and the service advisor blame on the customer and decline your issue. By this point it makes me feel scare if my simple emblem can’t be fix what if something major happen when it factory defect.
Other than that I left this review as positive for great work on the oil change
3/26/2021
Marjorie A. VERIFIED CUSTOMER
I am always satisfied with my service at Elmore’s and Andrew is on top of seeing that my vehicle is taken care of properly,
3/26/2021
John P. VERIFIED CUSTOMER
I am so happy with Mr. Larry’s service. He did such an amazing job. He really helped me get the best price! I would highly recommend him.
3/26/2021
Po P. VERIFIED CUSTOMER
I love the service here .. especially from Mike Horner .. he cares about customers and tries to make them satisfied .. I have never been disappointed .Thank you very much Mike and Toyota Team.
3/26/2021
Jorge M. VERIFIED CUSTOMER
At the time of picking up my truck I noticed a large oil stain on my driver seat. Along with that stain my hood also had grease marks that were attempted to be removed but failed. My windshield on the outside also had splash marks from whatever chemical was sprayed. I have pictures if needed . I’m disappointed with the service provided and wish to have them rectified.
3/26/2021
Lam N. VERIFIED CUSTOMER
Hector was helpful and courteous.
3/26/2021
Roy B. VERIFIED CUSTOMER
Elmore Toyota and Melissa have been a great job for me thank you
3/26/2021
Vu N. VERIFIED CUSTOMER
Promptly greeted customers upon arrived
3/25/2021
Ralph M. VERIFIED CUSTOMER
This was our first with Elmore on a large repair. They explained everything and made us feel comfortable.
3/25/2021
Andrew L. VERIFIED CUSTOMER
Andrew is the best!!!
3/25/2021
Rick H. VERIFIED CUSTOMER
Larry overbooked appts, and turned my 90 minute oil change into 7 hrs
3/25/2021
Tina V. VERIFIED CUSTOMER
I got my car doors checked because they wouldn’t lock and unlock correctly. The passenger side and back left door were said to be fine. I was told only my back right door had a problem, but when I got home, I realized the driver door still had a problem with the lock/unlock. My window was fixed however.
3/24/2021
James J. VERIFIED CUSTOMER
Thank you MIKE HORNER
3/24/2021
Valerie Z. VERIFIED CUSTOMER
Larry my service advisor was very helpful & courteous & extremely satisfied.Thank you
3/24/2021
Michael H. VERIFIED CUSTOMER
She is great.
3/24/2021
Eli S. VERIFIED CUSTOMER
I made an appointment a week ago, got to the dealership early, and then I’m told that the tech team isn’t even there yet...but they’ll start on my car as soon as they show up. How nice of them. All it needs is an oil change but it takes over TWO HOURS to get out of there. Why am I able to go to Valvoline, with no appointment, and I’m in and out in 15 minutes? It’s like Elmore is trying to lose my business. Not impressed at all.
3/24/2021
Thien L. VERIFIED CUSTOMER
He a nice person.i will been back next time.Thank you!