I had an appointment and I still had to wait 4 and a half hours for a basic oil change I was told it would not take more then an hour and a half. It is very unprofessional that advisers tell you false times if it’s going to take half the day you should let us know so we drop the car off and pick it up later and not wait in the waiting room for 4 and a half hours. I am very disappointed
3/2/2021
Martin M. VERIFIED CUSTOMER
#1 service
3/2/2021
Marcus H. VERIFIED CUSTOMER
Thanks for the quick turn around.
3/2/2021
Jeffery B. VERIFIED CUSTOMER
Very happy that I was able to get service right away didn’t have have to stand around waiting for a service rep ????????????
3/2/2021
Andrew L. VERIFIED CUSTOMER
Had a great experience!
3/2/2021
Alfonso R. VERIFIED CUSTOMER
Service was excellent and staff was very friendly
3/2/2021
Jeremy H. VERIFIED CUSTOMER
Mike was fatanstic and felt like he took good care of me! Would recommend Elmore to others.
3/1/2021
Tiffany V. VERIFIED CUSTOMER
Helpfulness and polite; it’s only been a day since factory update so I’m hoping the car is fixed for glitch now ???? it was starting & tried to reboot itself a couple of time
2/28/2021
Rafael F. VERIFIED CUSTOMER
Tony Romero was very helpful on my recent service experience, he answered all my questions, hopefully everything goes well with my car that I don’t have to take it back for the same problem.
2/28/2021
Celeste S. VERIFIED CUSTOMER
Thank you for your survey. I am still observing how the service for the recall is working. I have heard of other complaints about smell of gasoline after the service was performed due to a break in a casing part as a result of mishandling. We shall see, so far I haven't smelled gasoline. Thanks for following up.
2/28/2021
Carlos C. VERIFIED CUSTOMER
As usual Melissa always professional and well knowledgeable about our needs .
Great service by Melissa and the whole team .
Thank you
2/28/2021
Ricardo M. VERIFIED CUSTOMER
Good ????
2/28/2021
Karen W. VERIFIED CUSTOMER
Only reason staying at Emote is great efficiency of Andrew. Had other service writers in past and was really bad experience and found Andrew really great Been customer since 1994
2/28/2021
Tuan N. VERIFIED CUSTOMER
u guy told me 1 1/2 hrs for oil change
but i have to wait over 3 hrs
2/28/2021
Scot S. VERIFIED CUSTOMER
The plastic bracket that holds the hood stand in place was broken and "taped" in place and would be the first thing the mechanic sees when the hood is opened. Not only wasn't it replaced on a car under warranty, it wasn't mentioned in the service completed. Its being ordered and not a big deal, just curious how it could be missed? Service was otherwise excellent.
2/28/2021
Bill A. VERIFIED CUSTOMER
Thanks Duy.
2/28/2021
Raymond N. VERIFIED CUSTOMER
Everyone did a great job, thank you
2/27/2021
Frank H. VERIFIED CUSTOMER
These guys just keep you so updated With everything these guys are phenomenal
2/27/2021
Dieu H. VERIFIED CUSTOMER
He is very nice
He explained everything that I need to know
2/27/2021
David L. VERIFIED CUSTOMER
Mike was attentive to our needs and thorough and he was timely with the repair on the vehicle