Made an appointment the week before. Dropped off car on saturday. Said they had to wait on parts. Car wasn't ready till Wednesday. You would have thought they would have check to see if parts were in stock when I made appointment. It's a common airbag recall.
10/23/2020
Norma-Jean L. VERIFIED CUSTOMER
I was in lobby waiting and Duo phoned me on my home phone so after 2hrs I went to him and he said he phoned an hour ago... SO HE DIDN'T LOOK AT THE PAPERWORK WHICH SAID I WAS WAITING... ALSO DIDNT LOOK FOR MY CELL PHONE # WHILE I was in lobby...
10/23/2020
Dieu H. VERIFIED CUSTOMER
No one call me and let me know my car is ready event I told him I will wait at waiting room, it make me feel bad
10/23/2020
Jayne D. VERIFIED CUSTOMER
It's not Duy. He was pleasant & efficient. He answered all my questions. But when it's time to bring my car in for routine maintenance I really dread it. I have not had a good experience once. You send a lot of mailers out saying how important we are as customers but the transportation for instance is not provided or sufficient. So it was difficult to get to work one day and it was an absolute "no" answer when I needed a ride from work to pick up my car. Maybe they are all overworked so they have to run and the service does not feel personalized. I did not enjoy it and I regret buying my car off that gentleman who sold it to me.
10/23/2020
Jihad A. VERIFIED CUSTOMER
Service was good
10/23/2020
Robin C. VERIFIED CUSTOMER
I have dealt with Andrew a number of times. He is great.
10/23/2020
Lizbeth R. VERIFIED CUSTOMER
Always a great service at Elmore, Christopher was super friendly and helpful.
10/22/2020
Michelle N. VERIFIED CUSTOMER
I completely trust Andrew to service my Camry. He has been my service provider for over 20 years.
10/22/2020
Jose C. VERIFIED CUSTOMER
Excelente servicio
10/22/2020
Sandra L. VERIFIED CUSTOMER
He gives us good customer service and explained or concern thank u
10/22/2020
Danny D. VERIFIED CUSTOMER
Excellent ????
10/22/2020
Leticia T. VERIFIED CUSTOMER
I appreciated the quick service at a reasonable price, and politeness of my service Representative. Thank you and see you again!
10/22/2020
Ray M. VERIFIED CUSTOMER
I have to go back. Your service techs did not change out and install battery pads as promised on the 60k service. Very disappointed that i paid $269 for an oil change & tire rotation. I have to go back in the morning to have the sevice completed. I won’t recommend or return here again for service
10/22/2020
Hoa T. VERIFIED CUSTOMER
Good service.
10/22/2020
Larry N. VERIFIED CUSTOMER
Great service
10/20/2020
Deborah Y. VERIFIED CUSTOMER
Andrew is always very professional and makes sure that our vehicle is serviced properly.
10/20/2020
Lethu T. VERIFIED CUSTOMER
None
10/20/2020
Danielle F. VERIFIED CUSTOMER
Tony was professional and had great communication about the services my car was receiving and the time it would be ready. Everything was easy from drop off to pick up.
10/19/2020
Gerardo B. VERIFIED CUSTOMER
I think customer service is very important part of a company to build a trust with their customers. Well on 10/10/20 I went to your service department and spoke to Tony Romero and I set an appointment for my 2020 RAV4 maintenance. I set the appointment for 10/17/20 and I asked Tony Romero how long it will take to do the service and he said if I set up the appointment early morning it will take an hour or so but the day of the appointment I sent my daughter to take my RAV4, she spoke with the person taking charge of the appointment and was told it would at least take 2-3 hours. This was never mentioned to me, I was mentioned it would take at least an hour not 2-3hours, things like this should be mentioned to the customer before hand to prepare themselves for that wait. I would have never sent my daughter to that appointment if I knew it would take longer than an hour.