Hector was great. The work was probably OK. The problem I had was my N95 mask I keep in the car was thrown away or taken by someone. When I drove to do business at a remote location the mask was gone and I had to make an extra trip back home to get a mask.
10/10/2020
Dang N. VERIFIED CUSTOMER
Excellent service, good communication
10/9/2020
Margaret D. VERIFIED CUSTOMER
I always receive, professional and excellent service at Elmore Toyota
10/9/2020
Thomas D. VERIFIED CUSTOMER
Minor service took way too long
10/9/2020
Celeste F. VERIFIED CUSTOMER
Always a pleasure working with Duy! He always goes above and beyond
10/9/2020
Ramon H. VERIFIED CUSTOMER
gacias es bueno saber y quedar satisfecho con el servicio brindado y en español gracias por eso.!!
10/9/2020
Diego B. VERIFIED CUSTOMER
the service representative was so Rude I asked a couples questions about the Toyota care service and he answer like whatever and tell me u vehicle dont need anything and ask the front guy to bring the car back i was like wtf this kind service for 1st experience the guy should get fired or something man really disappointed with maintenance service
10/8/2020
Judy C. VERIFIED CUSTOMER
Always get prompt and professional care !!!!
10/8/2020
Mark D. VERIFIED CUSTOMER
3 hours to reset my car I was the first one in line parking brake malfunction
10/8/2020
Salvador L. VERIFIED CUSTOMER
They said they call me whet its ready but never call me I call them and they said th going to close I have to use uber cus I need my car so bad service ????????????????????
10/7/2020
Maria M. VERIFIED CUSTOMER
Thanks to you, so far your service I liked... Thanks a lot
10/7/2020
Teri B. VERIFIED CUSTOMER
Duey does a great job servicing my car. Thank you
10/7/2020
Rita M. VERIFIED CUSTOMER
Service is always the best. Mike is outstanding, and we would never go anywhere else . He is always helpful, and we can count on his detailed explanations and on time scheduling for my car, when necessary. He is The very best Representative for Elmore Toyota Service Department.
10/7/2020
John D. VERIFIED CUSTOMER
My car would not start today at noontime
at McDonald’s restaurant parking lot in
Garden Grove, CA.
I was jump started by a AutoClub service
truck there. The Auto Club guy advised me
to take car to Elmore Toyota for service to
check battery..
Service advisor Melissa Nguyen met me in
the driveway. She had the guy’s in the shop
check the battery. They did a load test on battery.
I needed a new battery evidently. Melissa took
care of me and my car. I thought she was very
observant to notice that the tire light was ON in the
Instrument panel.My tires were checked. One or more
of the tires needed a few lbs of air. The tire man checked
the tire’s for nails and leaks. The tire light went Off
on the instrument panel.
I’m happy with my regular service advisor Andrew
Liedoff. But he wasn’t in today, he had the day off today
But I think that Melissa is a very good service advisor!
I’m tempted to switch to Mellissa as service advisor!
But I think that Andrew does a very good job also!
10/7/2020
Lan S. VERIFIED CUSTOMER
Good service,nice attitude
10/6/2020
Melvin M. VERIFIED CUSTOMER
Melissa was fantastic. My wife has stage 4 ovarian cancer and can’t drive.
I called the service dept before my appointment to secure a ride home. Mike was not there yet. Hector promised me a ride home. Upon arrival Melissa told me that you no longer give rides. Melissa was kind enough to get my truck done in record
Time. But I was not planning on waiting at the dealership and I missed the chance
To get my blood drawn at lab Corp before 11:30AM. So I spent several hours waiting to get my blood drawn in the afternoon. Don’t promise rides home. In the future I will plan ahead and get my daughter to help since you don’t offer rides. Melissa is and was a superstar today. In the future I will plan on getting my blood drawn on a different day and ask my daughter for help.
Dr. Mel Markham
10/6/2020
Danny V. VERIFIED CUSTOMER
My sunglass case was stolen from the glove compartment. I know I’m not supposed to leave anything inside but stealing is a crime. The technician was RENE GALVEZ. I never had the chance to explain to Mark the manager because he didn’t call me back. I will never trust anybody in your shop again. After I use all my prepaid services, I will never go back to you again.
10/5/2020
Kristen G. VERIFIED CUSTOMER
Hector was very professional the entire time, he kept me up to date on my vehicle status, and he made my experience enjoyable.
10/4/2020
Anthony L. VERIFIED CUSTOMER
Melissa was awesome! Her personality with all customers was positive and fantastic.
10/4/2020
Dennis M. VERIFIED CUSTOMER
Best service dept in SoCal. I take all my family cars here with confidence.