I’m not satisfied with my service. They didn’t do anything to my car but hold it for two days. I requested maintenance for my car but when they returned my car, I noticed my car was messy. The chair was reclined, which I assume that they slept in my car. I tried to call them but I received no call back. They told me it was done being fixed, but why did nothing change? On the paper I received from the dealer, it stated that the “cust states timing chain cover is leaking” and that “no work done at this time, waiting for Toyota approval”. I would appreciate it if I was aware or told about this beforehand. Extremely disappointed. Please contact me to resolve this issue. ****-****-xxxx.
9/25/2020
John C. VERIFIED CUSTOMER
Andrew ????
9/25/2020
Dang, Vincente. VERIFIED CUSTOMER
I would like a better explanation of what you are doing to the car next time.
9/25/2020
Mike T. VERIFIED CUSTOMER
Everything was fine except they didn't turn off the Maintenance Required light. The main reason I brought it in.
9/24/2020
Barbara M. VERIFIED CUSTOMER
He fit me in as my car battery died and got my service completed also. All as a spur of the moment situation. I am so appreciative of the help Andrew gave!
9/24/2020
Matt H. VERIFIED CUSTOMER
Thanks Melissa
9/24/2020
Jason T. VERIFIED CUSTOMER
None
9/24/2020
Joe K. VERIFIED CUSTOMER
Melissa was very friendly and helpful. She greeted me at my car and made me feel like I was family. She also text me with updates on my truck.
9/23/2020
Jose M. VERIFIED CUSTOMER
Exselent
9/23/2020
Erica F. VERIFIED CUSTOMER
The representative that assisted me informed me that my vehicle is due for 30,000 mile tuneup he quoted the price and when I asked him what the price entails he simply quoted the price again. He kept quoting the price over and over when I repeatedly kept asking what it was that I would be getting for paying that price he was not only unable to tell me, he was also extremely short and rude. I have never had a dissatisfactory experience at Toyota before but today I felt like customer service was really lacking. If someone is asking or suggesting a product to me that cost $300 I would assume that I would at least be able to have a breakdown as to what it was that my money was going to get me. The only thing I was told is that they would not be able to change the filter with Toyota care because it wasn’t covered. So does that mean that $300 gets me a filter?When I scheduled my appointment I asked if my vehicle was still under Toyota care and nobody ever got back to me there was very poor communication throughout the whole process, as I mentioned before I’ve always had a great experience with this Toyota service center unfortunately today was not one of those days.
9/23/2020
Bill H. VERIFIED CUSTOMER
Mike Horner rules! Excellent service!!
9/23/2020
Jose C. VERIFIED CUSTOMER
Good service customer service is very good
9/23/2020
Carlos G. VERIFIED CUSTOMER
Great customer service and awesome all around staff
9/23/2020
Tony C. VERIFIED CUSTOMER
I’m used to a courtesy wash when I sit 2 1/2 hours for an oil change.
9/22/2020
Ronald F. VERIFIED CUSTOMER
Melissa is great. Ur prices are unreasonable. After I get this repair done, doubt I would ever return for work on my car.
9/20/2020
Sky H. VERIFIED CUSTOMER
Mr.Horner Was Extremely Helpful. He Is A Generous Man With A Good Heart. He Provided Excellent Service And Was Able To Find A Solution To My Vehicles Problem. Thank You Mike And Thank You Elmore Toyota !
9/20/2020
Thang D. VERIFIED CUSTOMER
Good
9/20/2020
Quick Solution. VERIFIED CUSTOMER
Great customer service.
Thank you.
9/20/2020
Angello L. VERIFIED CUSTOMER
Thanks for now
9/20/2020
Robert W. VERIFIED CUSTOMER
It was a recall and Toyota Extra Care. Just disappointed there are no more washes.