Brand new van needed mirror to be repaired. No follow up but parts rep said part was in. Van scheduled for repair. Come to find out, 4 weeks later, wrong part ordered more than once. Van still not repaired. Lots of my resources wasted thus far...still need repair for 2022 Odyssey.
7/24/2021
Debbie G. VERIFIED CUSTOMER
In the end I was satisfied. What bothered me was that I had made an appointment for a timing belt change and air conditioner check and when I checked in was told it may or may not be possible to do the job that day.
7/24/2021
Gail B. VERIFIED CUSTOMER
Thank you very much!
7/24/2021
Erica B. VERIFIED CUSTOMER
Hi,
He was very dismissive when I was asking questions about my tire. He said the techs only tell him when something is wrong. He had no more information than that to give me. He couldn’t even tell me if they put air in it. I have been purchasing cars from the dealership since 2002. My parents even longer. This is the first time I have had a rude service advisor. I left with no answers and no idea if the problem was fixed. He just walked away and said the keys are in the car. Very rude and condescending.
7/23/2021
Cynthia M. VERIFIED CUSTOMER
Nicole was excellent and really went the extra mile for us.
7/23/2021
Donna A. VERIFIED CUSTOMER
Less than a 24 he turnaround. That’s remarkable
7/23/2021
Albert G. VERIFIED CUSTOMER
Nicole communicated with me 1st thing in the morning to go over the service I requested and then again when the car was done. I requested an exterior wash and to my surprise my car was spotless inside and out ! Thanks for the superior service!
7/23/2021
Sherrie S. VERIFIED CUSTOMER
Mark was professional and very courteous.
7/22/2021
Bernadette B. VERIFIED CUSTOMER
Drop off process in the morning was VERY long. Customer service at pick-up was poor.
7/22/2021
Paul B. VERIFIED CUSTOMER
Guy... Nicole did a great job... Thanks!
7/22/2021
Melissa R. VERIFIED CUSTOMER
Thank you
7/22/2021
Jerome B. VERIFIED CUSTOMER
Always great service and cares about the people who have their cars serviced at Honda
7/22/2021
Karen W. VERIFIED CUSTOMER
Friendly, and efficient!
7/22/2021
Donald M. VERIFIED CUSTOMER
First rate customer experience.
7/22/2021
Wayne W. VERIFIED CUSTOMER
Kristi gave a great experience! Thanks!
7/22/2021
Peter R. VERIFIED CUSTOMER
Kristi was very personable and professional????????
7/22/2021
Thomas M. VERIFIED CUSTOMER
I was totally satisfied with the expertise, speed and quality of both check-in and service dept. If ever in need for more service I would say that most definetly I will be back. And a big thank-you to handling this in such a manner.
7/21/2021
Lori N. VERIFIED CUSTOMER
was told thee to four hours....
only took 1! Thank you
7/21/2021
Robert W. VERIFIED CUSTOMER
None
7/21/2021
Lawrence B. VERIFIED CUSTOMER
Nicole was efficient, professional and a pleasure to work with.