She is very friendly and answered my questions. Got my service done promptly and I was on my way.
9/29/2020
Sheila B. VERIFIED CUSTOMER
Nicely done!
9/29/2020
Jennifer M. VERIFIED CUSTOMER
Thank you for the great job and caring team.
You guys are the greatest team in service.
I will be telling all my family and friends
How awesome you treat your customers.
I see a award in your future with
I see more Toyota’s in my future
Because they way you treated me today.
No words can explain for how awesome it is to know you there for
Your customers.
9/29/2020
Kathleen W. VERIFIED CUSTOMER
Very good service.
9/29/2020
Michael W. VERIFIED CUSTOMER
Luis was very respectful and professional. Very nice experience! I loved going through the car wash and i love our rav 4!! :)
9/28/2020
Leslie S. VERIFIED CUSTOMER
My vehicle was taken in as soon as I arrived, it was finished in 30 min.
9/28/2020
Megha K. VERIFIED CUSTOMER
Every thing they over charged to me labor charge is 189 for changing tire and rim tpms sensor price is $40 and they charged me $99 this is not correct way I hate toyota service
9/28/2020
Pamela R. VERIFIED CUSTOMER
It would be better CustomerService if the tech would come and talk to me vs yelling across the waiting room floor.
9/28/2020
Janice P. VERIFIED CUSTOMER
None needed.
9/28/2020
Warren W. VERIFIED CUSTOMER
Scheduled my appointment over a week in advance and was told that the parts for my recall would be in stock I specifically asked to make sure parts would be ordered/put aside for my drop off. Dropped the car off the night before and was called the next day and told my recall part is on backorder and there was no ETA for parts availability. Very disappointed to go out of my way to drop off/ pick up my car for no reason. If someone schedules an appointment for an airbag recall and gives their vin the part should be ordered or put aside in advance and if the part has to be ordered I should have been notified before hand. Frank the service writer I had was very polite(he was not who I had talked to to schedule the appointment) and greeted me almost immediately after I entered the service lane he thoroughly inspected my vehicle and even let me know the tag was expired which I already knew but appreciated the heads up. Besides the issue with my part the rest of my experience was good. My car was brought back to me by valet and I did not have to go out in the rain to find it.
9/27/2020
Daphynne F. VERIFIED CUSTOMER
I own two car a Toyota and a chevy yes two different car companies put you come to Expect the same from all i came in for a oil change and the way your Representative talk to me I thought that the tire rotation was included after all was done i had to pay for the tire rotation not happy with that at all.....
9/27/2020
Edna F. VERIFIED CUSTOMER
He is very professional, polite and very nice person. I'm so grateful with his work.
Thanks again Dave Ferguson,You are the best.stay safe
9/26/2020
Lonny P. VERIFIED CUSTOMER
Cheryl did a fantastic job and was very helpful with our options for the tires. We will gladly come back again!!
9/26/2020
Charles K. VERIFIED CUSTOMER
I always get excellent service a Newark Toyota World
9/26/2020
Bill S. VERIFIED CUSTOMER
Thank you very much for servicing my vehicle. I am very happy with the service and your ability to address my needs. Dave was very friendly and exceeded my expectations. Thanks again.
9/26/2020
Michelle C. VERIFIED CUSTOMER
Customer service is always amazing! Thank you
9/26/2020
Charles B. VERIFIED CUSTOMER
got someone elses paper work (didnt realize it till i got home. Didnt change the service sticker
9/26/2020
Brian C. VERIFIED CUSTOMER
Usually, the service representative reviews what was done, and what items may or may not need attention. Today, we were just given the receipt. I thought it was very uncharacteristic of the level of service I have been used to from your dealer. .
9/26/2020
Roy J. VERIFIED CUSTOMER
Outstanding service professional friendly prompt can't think of anything else to say who would want anything more than that. Mr Ferguson is an asset to your company.