Although I had an appointment for detailing I was told after I arrived I needed to leave the car overnight because they were backed up. I could not leave the car and they did finish by 5 PM. I was sent an email that said I needed maintenance work done. I called for appointment and appointment scheduler said I needed oil change. When I came to drop off car service person said I didn't need anything done. He said schedulers don't really know car maintenance. This is the 3rd time this happened to me. My time is wlso valuable and car scheduling needs to be done accurately. I had a gift card for $300 dollars I had not been able to use because no one knew how to use it. This happened twice. I did use it today but they made copies of everything to do it manually. I still have a credit. Wes was very helpful this evening. Retailers did an excellent job. I left Mazda because of their poor quality appointment system and service system. I don't want to leave Toyota because your service techs do a good job. By the time I get through the first 2 steps I am more than frustrated.
9/24/2020
John B. VERIFIED CUSTOMER
Excellent service all around.
9/24/2020
Lise H. VERIFIED CUSTOMER
Dave has been awesome and very patient in helping me get my brake issues resolved- thanks, Dave!
9/24/2020
Stephen L. VERIFIED CUSTOMER
Super helpful, super thorough. While I was waiting, Chuck stopped by to let me know how things were going — appreciated that!
9/24/2020
Tracy R. VERIFIED CUSTOMER
Always a great experience. Team is very friendly and detailed.in everything they do. Recommend to friends and coworkers.
9/24/2020
Joyce D. VERIFIED CUSTOMER
Bill Chaffee is an excellent service representative
9/23/2020
Wendy K. VERIFIED CUSTOMER
Frank stays on top of things n ensures that everything is good so to speak
9/23/2020
Yessica G. VERIFIED CUSTOMER
Muy buen servicio ala persona
9/23/2020
Hugh F. VERIFIED CUSTOMER
Great service
9/23/2020
Thomas W. VERIFIED CUSTOMER
5 stars!
9/23/2020
Michelle L. VERIFIED CUSTOMER
Cheryl was great very helpful and had a great attitude. The only problem that I had was my car was supposed to be done by 3 and was not finished till 3:30.
9/23/2020
Ronald M. VERIFIED CUSTOMER
Great Customer service
9/23/2020
Ta F. VERIFIED CUSTOMER
Good job and efficient service accommodating my unexpected arrival delay due to. Battery problem.
9/23/2020
Joan N. VERIFIED CUSTOMER
Thank you!!
9/22/2020
Maria D. VERIFIED CUSTOMER
Great Service, Dave was friendly and attentive.
9/22/2020
Lois T. VERIFIED CUSTOMER
Chuck is very personable and professional. Great customer service.
9/22/2020
Dolores S. VERIFIED CUSTOMER
No problem. I will gladly fill it out. I love dealing with Toyota World.
9/22/2020
George P. VERIFIED CUSTOMER
Great, fast service
9/22/2020
Mimi O. VERIFIED CUSTOMER
Wait time was long, but I was given an accurate estimate at the outset.