Jason and the rest of the staff were great. The problem is the scheduling/time management. If I have to schedule an appointment and have a time for a simple oil change, I do not expect it to take 2 hours. Also, when leaving after a 2 hour oil change, I attempted to utilize the car wash that came with the oil change only to find the car wash not working after I placed the code in and followed the directions. A worker tried to fix it, but could not. Overall, I feel this service center has drastically gone down hill in terms of management.
9/17/2020
Colleen C. VERIFIED CUSTOMER
Dave was excellent and communicated everything to me perfectly. I couldn’t be happier with the customer service I received. It’s the best experience I’ve had so far with Toyota.
9/16/2020
Doris D. VERIFIED CUSTOMER
Excellent service. Dave Ferguson goes above and beyond. Satisfaction guaranteed
. Thank you
9/16/2020
David T. VERIFIED CUSTOMER
Friendly and competent.
9/16/2020
Rebecca B. VERIFIED CUSTOMER
David & all of the employees at Toyota are amazing. Exceptional service every time.
9/16/2020
Michael K. VERIFIED CUSTOMER
Excellent service and appreciated Dave’s efficiency and professionalism.
9/16/2020
Lyneshia C. VERIFIED CUSTOMER
Brian was great & took care of me
9/16/2020
Marlene M. VERIFIED CUSTOMER
Service was prompt. David explained everything very well
9/16/2020
Mathias F. VERIFIED CUSTOMER
Mr. Curley is always professional and courteous . Your entire employee group , the person who signed me in, your female assistants in the waiting room and the person who drove my car after my service are always friendly and courteous.
Mathias F
9/16/2020
Beverly L. VERIFIED CUSTOMER
Your welcome, just keep up the good work and we will always come to you for our cars and service. 4 vehicles down and you never know when the fifth one is around the corner.
9/16/2020
Patricia T. VERIFIED CUSTOMER
Very nice experience with Jason.
9/16/2020
Andrew L. VERIFIED CUSTOMER
Dave was very patient and super helpful. He answered all my questions and went above and beyond on the service.
9/16/2020
Rodney K. VERIFIED CUSTOMER
Excellent customer service-as always
9/16/2020
Barbara C. VERIFIED CUSTOMER
Friendly knowledgeable fast good value
9/16/2020
Linda M. VERIFIED CUSTOMER
Luis was very helpful. I especially liked the fact that he asked me if I had a way home because I was dropping off my car overnight. I did. I always get great service.
9/16/2020
Antoinette J. VERIFIED CUSTOMER
Excellent service
9/16/2020
Alexander P. VERIFIED CUSTOMER
He took great care of us and kept us informed of the van's progress. Thank you.
9/16/2020
Charleen D. VERIFIED CUSTOMER
Very good service! Estimate was correct and appreciated help getting rental car
9/16/2020
Bernard D. VERIFIED CUSTOMER
I'm confident having my car serviced at Newark Toyota World.