I appreciated the prompt service. My car was finished after work as promised. I was grateful to get a rental car so that I did not miss work. Service was efficient and seemless
7/29/2020
Tony F. VERIFIED CUSTOMER
Thanks good job!
7/29/2020
Stacy S. VERIFIED CUSTOMER
Bill was great to deal with. Funny and personable!
7/29/2020
Patricia L. VERIFIED CUSTOMER
Very efficient, friendly, knowledgable, and polite.
7/29/2020
Don B. VERIFIED CUSTOMER
Service was very fast , service team kept me informed , great job
7/29/2020
Richard B. VERIFIED CUSTOMER
Our service rep was terrific, but I have one concern and one complaint that are independent of him. The complaint is that not all employees inside were wearing masks! In a building with customers coming in and out all day, and many waiting several hours for servicing, it is impossible for me to understand how employees can either not wear a mask or wear it only over their mouth and not cover their nose. Second, if I schedule an appt for an oil change and are told it takes about an hour, then I arrive and am told 2 hours (which is exactly how long I waited), that leaves me with a bad impression. If I had a more accurate estimate of time I could plan better. Thanks for giving me this opportunity to comment. One final comment - our customer service rep was very helpful and I appreciated his awareness of my concern about the long wait.
7/29/2020
Angel J. VERIFIED CUSTOMER
Very polite, and helpful.
7/28/2020
Vinay V. VERIFIED CUSTOMER
Car was not wash after service was in service lane from 10.55 a.m till 2.30 p.m
Would like to check some one see that works is done correctly
And can contact me my cell number is ****-****-xxxx my name is nilesh
7/28/2020
Kenneth F. VERIFIED CUSTOMER
Excellent service experience! I'll be a loyal Toyota World customer. Thanks!
7/28/2020
James G. VERIFIED CUSTOMER
Over two hours is a long time to wait for an oil change and tire rotation.
7/28/2020
Michele V. VERIFIED CUSTOMER
Mr. Chaffee was fantastic!
7/28/2020
Ashley P. VERIFIED CUSTOMER
They’re always trying to sell something extra that’s not needed.
7/28/2020
Tom M. VERIFIED CUSTOMER
Chuck went above and beyond! I can’t say enough good things about how kind and helpful he was.
7/28/2020
Gabriela V. VERIFIED CUSTOMER
Very pleasant and direct person. Had all the relevant information I needed. Worked expeditiously
7/28/2020
Neil H. VERIFIED CUSTOMER
Painless experience - as always.
7/28/2020
Timothy B. VERIFIED CUSTOMER
Cheryl was a pleasure to deal with. She kept me apprised as to the status of vehicle’s service throughout the day.
7/28/2020
Rodney K. VERIFIED CUSTOMER
Always excellent customer service and the oil change this time was very rapid despite what appeared to be a very busy time
7/28/2020
James M. VERIFIED CUSTOMER
Your service today was top notch as experienced in the past.
However, our experience getting the accessories installed, after buying the Highlander was absolutely terrible. It took a month. The fabric and body protection was never applied the day we bought the car. Body side molding took a month to get in???? Seriously??? Seemed no one cared.
Atleast everything is installed now.
7/27/2020
Robert K. VERIFIED CUSTOMER
Excellent. Perfect. Brian was great. And love my avalon. My third one.