When I was told to drop off my car at 9:45 I was told it’ll be done within a two hour window period. I had two appts set up for my kids at 2:00 and I had to cancel because my car wasn’t ready until after 2:30. My whole day was completely messed up so to the lack of proper and truthful communication. Don’t give me a time period and then go hours and hours beyond that
7/9/2021
Jeff S. VERIFIED CUSTOMER
He was courteous responsive and informed
7/9/2021
Clyde A. VERIFIED CUSTOMER
I'm very satisfied.
7/9/2021
Greg R. VERIFIED CUSTOMER
All was smooth!!
7/8/2021
John S. VERIFIED CUSTOMER
Great communication updates along the way
7/8/2021
Susan B. VERIFIED CUSTOMER
He kept me informed and treated me with kindness and respect. Highly satisfied!
7/8/2021
Tamiko S. VERIFIED CUSTOMER
I am very happy about my experience with Frank Delguerio he was a great help today and the service from frank and everyone was amazing and my car was done very fast
7/8/2021
Zulfiya &. VERIFIED CUSTOMER
My car needed a lot of work, but I was very pleased how fast and accommodating the service was. Cheryl and everyone made it easy and took care of everything I needed. Very professional, will always recommend.
7/8/2021
Susan Leininger. VERIFIED CUSTOMER
Well not completely!- it took 1and a half hour to fix a tire with a nail in it.
7/8/2021
Lyle D. VERIFIED CUSTOMER
Cheryl was efficient, friendly and very competent in her work. She kept me informed throughout the day.
7/8/2021
Jimmy M. VERIFIED CUSTOMER
Mr. Dave Ferguson greeted me with a smile. He was very pleasant and helpful. He answered all of my questions. He seems like a genuine guy.
7/8/2021
Shirley J. VERIFIED CUSTOMER
Bill was excellent – – knowledgeable, friendly, responsive. Exactly the type of person one wants to entrust their car to. He’s the type of service advisor that will bring people back in for future service.
7/8/2021
Robert S. VERIFIED CUSTOMER
Dave kept us informed on our car problem. We appreciate his commitment to resolve the issue satisfactory.
7/8/2021
James F. VERIFIED CUSTOMER
Thanks for the great service Bill!
7/8/2021
Doreen S. VERIFIED CUSTOMER
Dave Ferguson was very prompt and professional. He was excellent with being informative of work needing to be done but not pushy at all, which was much appreciated. He is definitely an asset to your company!!!
7/8/2021
Kenneth W. VERIFIED CUSTOMER
Very good customer service. Vehicle was completed when promised
7/8/2021
Roshni G. VERIFIED CUSTOMER
A+ across the board. Well done. Only note is that maybe there could be one or two more employees scheduled at the end of the day.
7/7/2021
Jeff C. VERIFIED CUSTOMER
Dave was absolutely great, couldn’t have asked for a better interaction and he actually makes me look forward to going back, even though getting my vehicle serviced is something I dread.
7/7/2021
Laura K. VERIFIED CUSTOMER
Thanks
7/7/2021
Al Z. VERIFIED CUSTOMER
Dave is the best. I had to bring my car in a little earlier than my appointment. I called Dave and he met me as I pulled in. He recognized me and called me by name! As he gathered the assessment information on the car we had a friendly exchange that ended with him reviewing the assessment with me along with his recommendations for this regular service visit. I agreed with and ok'd the work order at around 3pm. Dave told me he could probably have it done by 6 and that he was there till 8pm to assure me I would have my Prius back same day. He overdelivered by letting me know before 6pm the vehicle was ready. I picked up my car and look forward to seeing Dave at my next scheduled maint.