Cheryl was an excellent associate and when above and beyond with her service. Thank you for the water, it was most appreciated!
7/3/2020
Zach P. VERIFIED CUSTOMER
Why were 5 different people not wearing masks indoors, with A/C running, while the waiting room is was full. Three of them well within 6-10 ft of me. If the staff can’t take safety precautions to keep their customers safe maybe let the customer know. Some of us are living with or are high risk. If I had know that was happening there I wouldn’t have gone in for service today. Having the service done shouldn’t have felt like a high risk endeavor, but here I am.
I want to note that my particular service rep was wearing a mask and was kind and helpful 5/5 or 10/10 for him individually.. But his peers, especially the one of them in the office behind him busy flirting with two others less than 6 ft away (all three masks down), really made me uncomfortable.
There are probably a half dozen ways the owners/leadership of this location could further mitigate the likelihood of COVID spreading in their facility. I would wager a good amount of money that someone has caught covid in that facility within the past 7 days. Which is unfortunate for the staff, vendors and customers that have to go there.
7/3/2020
Donald K. VERIFIED CUSTOMER
I haven’t seen this quality customer service in a very long time. Thank you Dave, it was a pleasure!
7/3/2020
Pamela R. VERIFIED CUSTOMER
Service was excellent. Frank was awesome. Very friendly.
7/3/2020
Chang L. VERIFIED CUSTOMER
Thanks for your kindness.
7/3/2020
Donna D. VERIFIED CUSTOMER
Dave was extremely polite and professional. Provided good detail!
7/3/2020
Joel C. VERIFIED CUSTOMER
David was very friendly and kind when I came to Newark Toyota. He explained everything about the maintenance on my car in great detail.
7/3/2020
Laura H. VERIFIED CUSTOMER
My service experience was excellent! SINCERE APPRECIATION and THANKS to Dave Ferguson for his "above and beyond" attitude of caring and delivery of service yesterday. As always, I can count on Dave!!
7/3/2020
Delbert K. VERIFIED CUSTOMER
Very pleased with the service ????
7/3/2020
Kwadwo H. VERIFIED CUSTOMER
Good!
7/3/2020
Olina B. VERIFIED CUSTOMER
Very professional and polite.
7/3/2020
Kurt B. VERIFIED CUSTOMER
Excellent Service
7/2/2020
Sandra L. VERIFIED CUSTOMER
Luis was very thorough in his explanation of the problem with my car. Great service.
7/2/2020
Steve T. VERIFIED CUSTOMER
Frank was fine, but whoever drives the car is it possible to leave the air and the seat alone? Just from the parking lot? I'm six feet. How tall was the guy?
7/2/2020
Crystal B. VERIFIED CUSTOMER
Brian, thank you for your professionalism. It was great meeting you. I really appreciated having the tables and chairs outside, I don't fill comfortable sitting inside yet. Stay healthy,safe and have a wonderful 4th of July.
Crystal B
7/2/2020
Karen R. VERIFIED CUSTOMER
No car wash
7/2/2020
Mathias F. VERIFIED CUSTOMER
I think Mr. cI think Mr. Curley for his professional and friendly service. I came here today without an appointment and he immediately took care of me. I also think the professional technical experts who worked on my car and completed my 10,000 mile service.
I continue to be impressed with the people of Toyota World. This is what keeps us coming back to take advantage of your expertise, professionalism and service.
7/2/2020
Thomas V. VERIFIED CUSTOMER
Repair did not fix problem! Schedule another appoint next Tuesday for additional evaluation. Truck will not pass emissions test. Sensors in truck indicate same sensor recently replaced. Light comes on in truck.
7/2/2020
Mark And. VERIFIED CUSTOMER
Service oriented, friendly,and thorough. It was a pleasure to work with Chuck.