Dave has been fantastic to work with. He always explains everything so well.
6/24/2020
Stephen Mark. VERIFIED CUSTOMER
Jason is always professional, polite and keeps me i for AED of what is going on with the repairs of my truck. The mechanics always do a great job.
6/24/2020
Deborah W. VERIFIED CUSTOMER
Awesome. Somehow, wires must have crossed. I came to what I thought was my appointment but was not on the schedule. I was taken care of immediately. Brian apologized for any misunderstanding although I would guess it was on my part. NTW has always provided excellent service with the many Toyotas that we've enjoyed.
6/24/2020
Robert R. VERIFIED CUSTOMER
Upon my arrival at ToyotaWorld Service, Jason was very accommodating. He assisted me with getting a rental car. I have received several text messages from Jason about the status of my truck.
6/24/2020
Charles B. VERIFIED CUSTOMER
I arrived on time for an 11:30 appointment that was estimated to take about 45 minutes to complete. I was then told that the car would be done at 1:00. The service was completed at about 2:20. By then the service rep was at lunch and that another rep had to find my paperwork. I was very dissatisfied with the service. If the Service Dept was that far behind, I would have dropped the car and picked it up later. Instead, I spent almost 3 hours in the waiting room. You had no respect for my time which is an integral part of customer service. I bought my Toyota because of its highly rated service satisfaction. Unfortunately, you failed in this respect.
6/24/2020
Elizabeth M. VERIFIED CUSTOMER
The cost was too high.
6/24/2020
John N. VERIFIED CUSTOMER
It took a little longer than planned but I was kept well informed of the progress. Thanks.
6/24/2020
Rajiv S. VERIFIED CUSTOMER
I am only disappointed about the discount coupon available online. But it was not applicable as per luis. This coupon was meant for synthetic oil of worth $ 59.95. Otherwise, overall i am satisfied.
6/24/2020
Eugene H. VERIFIED CUSTOMER
I thought Luis Lopez did a good job
6/24/2020
Julfort T. VERIFIED CUSTOMER
great service
6/23/2020
Robert L. VERIFIED CUSTOMER
I always have a great experience at your shop.
6/23/2020
Rita D. VERIFIED CUSTOMER
Jason has always been professional, courteous and super helpful! I’m always happy with the service he provides
6/23/2020
Christopher P. VERIFIED CUSTOMER
Everyone I came in contact with was awesome
6/23/2020
Margaret P. VERIFIED CUSTOMER
What happened to the rewards program? In the past I have alwaysed given reward coupons for bringing my car in. This time nothing!
6/23/2020
Yue Z. VERIFIED CUSTOMER
Good service.
6/23/2020
Clair G. VERIFIED CUSTOMER
Your entire service team is exceptional! I think you are the gold standard for customer service!! Thanks to Luis and the rest of your team!
6/23/2020
Arlene T. VERIFIED CUSTOMER
Cheryl was very professional and very helpful as well as the young lady at the front desk.
6/23/2020
Alan L. VERIFIED CUSTOMER
Service center had an opportunity to completely inspect the brakes - which I know need replacement and I arrived with a coupon in hand but because I did not buy off on a $25 charge to rotate the tires the technician guessed the pads would need replacement at the next 5000 mile service. Missed opportunity for a complete brake service. Good job on the oil change tho..