As always Dave's help with my service appointment was truly outstanding. I make it a point to seek him out to handle all my service needs.
6/11/2020
Terrie W. VERIFIED CUSTOMER
Great customer service. He was very pleasant and helpful.
6/11/2020
Rebecca L. VERIFIED CUSTOMER
Dave was very courteous and had my car back when promised.
6/10/2020
Carol O. VERIFIED CUSTOMER
Great customer service
6/10/2020
Edward L. VERIFIED CUSTOMER
I like to thank Derick McKie and the management team with their response to the problem. They went beyond what I expected. I will continue to be a satisfied customer of Newark.
6/10/2020
Carson D. VERIFIED CUSTOMER
Brian did a great job 4 me
6/10/2020
Karen K. VERIFIED CUSTOMER
My appt was at 10:45. I did communicate by text in the morning (not sure who was answering). That was appreciated. But by 2:30 I had not heard anything so I texted to get a status update. I heard nothing back. At 4:30 I called - I was told that l would get a call back shortly. I heard nothing back. At 5:30, wondering if my car was done, if I needed to find a ride to Newark (from Wilmington) I called again and expressed my frustration at not hearing anything back. I did get an answer at that point that my car would be ready shortly. I just needed to have better communication to plan my work day and transportation to get my car. We were juggling several schedules things late afternoon and I wanted to plan better how to get to Newark to get the car. I realize people may be short staffed. I am working full time as well and should have been able to get a status update to plan better. And then I had received coupons by email for both an oil change and tire rotation, both of which I had done. But you can only use one coupon?? I did see that it stated that on the coupon but that is ridiculous. What is the point - I would imagine many people get both done at the same time. All of this why I try not to come there for service. It’s just a frustrating experience.
6/10/2020
Jeanne S. VERIFIED CUSTOMER
Always a pleasure to work with Newark Toyota.
6/10/2020
George K. VERIFIED CUSTOMER
Brian was courteous & understanding. I appreciate his willingness to ensure I was a satisfied customer. Also my previous visit felt like a nightmare due to ridiculous service time. This visit took less time than was estimated & was a joy. Thank you Brian.
6/10/2020
Rosemary S. VERIFIED CUSTOMER
Fast service and they kept me informed
6/10/2020
John J.. VERIFIED CUSTOMER
Thanks for a job well done
6/9/2020
Nancy V. VERIFIED CUSTOMER
Too expensive - price is not right. Nearly $500 fot transmision anr radiator fluids!
6/9/2020
Steven J. VERIFIED CUSTOMER
How is Bill Chaffee?
6/9/2020
William C. VERIFIED CUSTOMER
Nice job. I hate dealing with service departments, but yours is great. Great experience.
6/8/2020
George K. VERIFIED CUSTOMER
Brian greeted me pleasantly immediately after I drove into the garage. He got me signed in quickly, answered my questions and had my car done even earlier than promised.
6/8/2020
Lucius C. VERIFIED CUSTOMER
Excellent!!!
6/8/2020
Janet M. VERIFIED CUSTOMER
Jeffrey was excellent! Very knowledgeable,
thorough, and courteous.
6/8/2020
Ellis S. VERIFIED CUSTOMER
He was excellent and letting me know exactly what I needed to do and how much it would cost and how long it would take and I appreciate his service thank you Bryant
6/8/2020
Kenneth L. VERIFIED CUSTOMER
Al was great to work with. I must admit that I was a little surprised that my 35,000 mile check up did not include an oil and filter change though.