Chuck even walked over to the car wash to enter the code for me so I wouldn't have to fumble with it.
7/1/2021
Nicholas S. VERIFIED CUSTOMER
Back right brakes were at 2mm left while all others were at 8 and 7. I feel like this should have been addressed why there is such uneven wear. Now I have maybe a quarter life left on this as my 2 year service agreement (even while in covid barely traveled) is almost up. So I just feel like I’m buying a new car and getting that service deal that it’s truly worth it. I had been in there before last summer when I had lost my keys on the beach and Toyota services said they could get me a tow truck Monday… and let me car drift out to sea?? Thanks. So that experience cost me roughly $1000 all in with the new keys and programming etc without a discount for recently getting the car brand new.
7/1/2021
Carmella G. VERIFIED CUSTOMER
Luis Lopez provided excellent customer service. He was very professional, courteous, and knowledgeable about my vehicle's service needs.
7/1/2021
Henry X. VERIFIED CUSTOMER
After Oil change the maintenance required light was still on.
Also they didn’t clear the plastic dirty cover on the seat and paper on the floor.
6/30/2021
Patricia S. VERIFIED CUSTOMER
Dave did a great job, even though he was very busy. I appreciate his taking the time to keep in touch and communicate the status of the (under warranty) repair.
6/30/2021
Antoinett S. VERIFIED CUSTOMER
Great team from the front desk to the service Frank Delguerio.Thanks for the car wash too and fixing my light .
6/30/2021
Richard B. VERIFIED CUSTOMER
Yes. Satisfied
6/30/2021
Michael S. VERIFIED CUSTOMER
Bill is always great. Enjoy when he is service advisor for my vehicles.
6/30/2021
Shure- Line. VERIFIED CUSTOMER
While the service communication was great, the issue was that the driver seat was in a different position, and my safety PPE was moved from on the floor in the back seat, to the front passenger seat - Not sure why the seat was adjusted and my PPE was moved.
6/30/2021
Robert H. VERIFIED CUSTOMER
For the fourth time since 1987, I had to bring the car back because poor quality control was done on my car before giving it back to me. This is a waste of my time. Furthermore the fact the bolts were not properly tightened provided a safety issue. This is a chronic problem at this dealership. Again, this is the fourth time this is happened to me since 1987.
6/30/2021
Towanda T. VERIFIED CUSTOMER
Thanks for taking care of me at the last minute request! :)
6/30/2021
Charlene O. VERIFIED CUSTOMER
Great service: car was done ahead of time..
6/30/2021
Patricia D. VERIFIED CUSTOMER
William Chafee was excellent.
My car has only been to Toyota Service. This past visit was very expensive so I will need to look elsewhere for my service needs especially now that I’m retired and my income has dropped substantially.
6/29/2021
Nelson S. VERIFIED CUSTOMER
So far. Only drove home.
6/29/2021
Anthony E. VERIFIED CUSTOMER
Very disappointing experience on this most recent service visit. There were issues with the credit card machine so I worked with Bill to try multiple cards. I noticed i was charged in two different cards for ~$1100. In my attempts to get this resolved, i had to call the service department almost daily for a week and half and every time i was told i would get a return call it wasn’t made. I sent an email to the service manager with screenshots of the charges and didn’t get a response. It proved to be a very frustrating experience and extremely disappointing that more focus wasn’t made to help resolve what is a pretty major issue for a customer. It wasn’t until i connected with Michael Childers that i actually was able to get this auctioned and resolved in 24 hours. I’m extremely grateful for his diligence on this as well as following up at every step of the way when he told me i would get an update.
6/29/2021
John S. VERIFIED CUSTOMER
Great to have been serviced by Bill today
6/29/2021
Ajay D. VERIFIED CUSTOMER
All work was done with thoroughness and courtesy was provided with pick up and drop off.
6/29/2021
Mercy O. VERIFIED CUSTOMER
Dave is a kind hearted man! I would hv stop servicing my car here if not for Dave ! He is very professional and nice . God bless you Mr David Wagner. I would always appreciate you