I want to thank Jeff and his team for taking care of my car AND me today. With all the issues around Covid19 Jeff was great with keeping his distance from me during our interactions. He had plenty of hand sanitizer on hand. Doors were open I didn’t have to open any of them. My car was cleaned prior to me getting in.
Thank you!
3/17/2020
Todd N. VERIFIED CUSTOMER
Went in for simple oil change $40. Spent $1900 on repairs that were put off as long as possible. Dave was great. Gave me a free rental for a day. When I picked up my car it wouldn’t start. Dave replaced my battery free of charge. Totally unexpected! Above and beyond! I’ve been a loyal customer over 20 yrs...that’s the reason why! Great team! Good service!
3/17/2020
Christopher D. VERIFIED CUSTOMER
Friendly service
3/16/2020
Carol T. VERIFIED CUSTOMER
Always happy to see Mr. Bill!
3/16/2020
Robert A. VERIFIED CUSTOMER
Excellent and courteous service. Mich appreciated.
3/16/2020
Terence R. VERIFIED CUSTOMER
Mr Chaffee did an excellent job.
3/16/2020
Preveen D. VERIFIED CUSTOMER
There should be discount for loyal customers
3/16/2020
Gina K. VERIFIED CUSTOMER
Dave was great to deal with and I appreciated his professionalism.
3/16/2020
Matt L. VERIFIED CUSTOMER
Great service, honest feedback.
3/15/2020
David N. VERIFIED CUSTOMER
Frank was detailed, very professional and accommodating to the questions I had. My highest commendation for his service.
3/15/2020
Alyssa C. VERIFIED CUSTOMER
Took almost 2 hours for a simple tire rotation. I can appreciate that it was a busy Saturday however for a first impression, I’m not sure I’ll be back. I can understand my servicing is not a top priority as it doesn’t make the money like brake replacement, oil changes, etc. does, but I would’ve liked to have been out a little sooner or had it communicated exactly how long the delay was. I will say the gentleman who took care of me was apologetic about the delay and checked in on me. Additionally, my service needed reminder appears on my dash, so that was not reset.
3/15/2020
Joan B. VERIFIED CUSTOMER
He was very helpful and efficient
3/15/2020
Kwawu G. VERIFIED CUSTOMER
I was very impressed by the courtesy extended to me today by the staff of the service center. They clearly went out of their way to address my needs. I stopped by with an emergency request to have my car checked for several lights that switched on unexpectedly as I was on a long journey from Rockville to Boston to pick up my daughter before the city lockdown for health reasons. Although I was not a regular customer, the technician quickly run the diagnostic test, provided a temporary fix, reassured me that I could continue my trip and let me go without charging me a penny. This was an exceptional display of client orientation and technical excellence.
3/15/2020
Monty B. VERIFIED CUSTOMER
I love Toyota world
3/15/2020
Lakshmi M. VERIFIED CUSTOMER
The service was done on time and well.
3/15/2020
Fredrick T. VERIFIED CUSTOMER
Great service and experience working with Frank
3/14/2020
Shilpi M. VERIFIED CUSTOMER
Frank gave an excellent service today. And answered all my questions.
3/14/2020
Alma S. VERIFIED CUSTOMER
He was fantastic. Took great care of me and my car.
3/14/2020
Christine F. VERIFIED CUSTOMER
Dave has exceptional service .I left my charger for my phone in the car and he went out of his way to get it for me. He went over every detail with me about my car service that I received. He is a very friendly and personable. He is definitely a asset to your service department