I was very pleased and happy with the service provided by Dave Ferguson.
6/10/2021
Eugenia S. VERIFIED CUSTOMER
As always, Mr. Bill Chaffee provides excellent customer service!! His professionalism and knowledge is why I continue to be a loyal customer at Newark Toyota World.
6/10/2021
Jacqueline W. VERIFIED CUSTOMER
Dave Ferguson did an excellent job throughout the process. Thank you.
6/9/2021
John P. VERIFIED CUSTOMER
Please extend my thanks to Dave Wagner. He is a pleasure to interact with and the service was done in a very timely manner. Probably the best time in and out ever and I have been a loyal customer since 2011.
6/9/2021
Lamont J. VERIFIED CUSTOMER
Bill is the man
6/9/2021
Toshiko S. VERIFIED CUSTOMER
Good I didn't wait to long
6/9/2021
Chris M. VERIFIED CUSTOMER
Luis was fantastic and knew exactly what was going on, and needed to be done. Also told care of looking up my rewards card too. Thank you so much.
6/9/2021
Carmen R. VERIFIED CUSTOMER
Keep up the good work... Thanks
6/9/2021
Giuseppe I. VERIFIED CUSTOMER
I waited 2.5 hours to change a flat tire and it wasn’t done as I asked over and over
6/8/2021
Thomas C. VERIFIED CUSTOMER
Thanks for good and helpful service.
6/8/2021
Leila M. VERIFIED CUSTOMER
Dave was fantastic! Explained everything well and setup my next appointment. Even took my car through the carwash for me.
6/8/2021
Constance R. VERIFIED CUSTOMER
Since the service manager was very apologetic about losing my car last time, and offered a free oil change to make up for the 85 minutes of my wasted day, I was ready to give Newark Toyota the benefit of the doubt. I scheduled my car to get four new tires. Four hours after I dropped it off, I was called and told that my tires were not in stock. This is an essential detail that needs to be added into the scheduling of buying tires. I had a rental car, so it was not a huge inconvenience to wait 3 days. As I was picking up my car, a customer walked out and exclaimed, "Good luck. They lost my car and never performed my service." A service advisor rolled his eyes and pretended to slap the back of her head as she exited. I was appalled at how unprofessional and flippant he was. I made sure to inform him, and the rest of the waiting room who witnessed it, that my car had also been lost, and this seems to be a concerning new pattern. It is disheartening to know that when Newark Toyota makes a mistake, they ridicule the customer instead of taking steps to rectify it. This is not an isolated incident and a huge departure from the way Newark Toyota has conducted business in the past.
6/8/2021
Monica B. VERIFIED CUSTOMER
A/c leak could not be found so I’m recharging on my own. Service rep asked if I wanted to get a quote but have heard nothing. Also wasn’t updated while waiting on repair while others were. Had to go find someone to get updated after I saw my car was finished and waiting in checkout line.
6/7/2021
Cheryl F. VERIFIED CUSTOMER
Dave is super nice and very helpful and knowledgeable about service recommendations
6/7/2021
Joseph S. VERIFIED CUSTOMER
While we were waiting to get our car after the repair, your front desk man handed me an envelope and told me it was an offer to buy our car. I told him I didn't want it as I was tired of the e-mails and letters I had already received and tried to give it back to him and he told me he couldn't take it so I ripped it up then and there.
If a customer doesn't want something, don't try to force them to take it!!!
6/7/2021
Leonard M. VERIFIED CUSTOMER
The technician provided great service and The maintenance was competed quickly.
6/7/2021
Craig W. VERIFIED CUSTOMER
Luis was great. He was attentive and personable. The job was done in the time quoted and at the same price as estimated. Winwin all around.
6/6/2021
Donna J. VERIFIED CUSTOMER
Dave was extremely knowledgeable and professional.