I scheduled a 10k mile service online. At drop off, the service tech made a couple of comments leading me to believe my car wouldn’t be ready until end of day, which seemed a bit excessive for a car dropped off at 8am. My husband started an online chat after 3pm asking the status and was told car was not ready but a tech would call. I never received a call. At 6:45pm I called and was told the car had been ready. Once at Toyota I was sent back and forth from reception to the service desk until someone could find my paperwork. The whole process appeared disorganized.
5/30/2021
Nguyen, Minh. VERIFIED CUSTOMER
Service is good
Friendly people
5/30/2021
Bernard D. VERIFIED CUSTOMER
Very nice work on my car.
5/30/2021
Petal A. VERIFIED CUSTOMER
Dave Wagner was knowledgeable and patient in explaining what my car needed.
5/30/2021
Zack F. VERIFIED CUSTOMER
Dave was excellent from start to finish. He explained everything before and after the service was completed.
5/29/2021
Victoria G. VERIFIED CUSTOMER
No the service from Fred was horrible; he appeared lazy and uninterested in my concerns. I was frustrated and upset bc he wasn’t giving me any explanation or suggestions about my vehicle. All he was concerned about was the $1100+ I would need to pay to get work done on my car, so I asked for another rep and Jason saved the day. He was very helpful and genuinely concerned that I was satisfied before I left. Also the technician who worked on on my car her great and thorough as well. He spoke to the AAA about the battery I just purchased two days ago that seemed to be dead. All Fred wanted to do was charge me up - I don’t want to go into too much via text but pls give me a call ****-****-xxxx to discuss. But if not for Jason the service tech and Cheryl, u would have lost a long time customer. I never want to deal w/Fred ever again, simply lazy and not customer oriented at all.
5/29/2021
Roberta L. VERIFIED CUSTOMER
Dave was great and very thorough in explaining everything that was done!
5/29/2021
Louis B. VERIFIED CUSTOMER
Thank you for excellent customer service!
5/29/2021
Mark S. VERIFIED CUSTOMER
Thank you, great job
5/29/2021
Marilou C. VERIFIED CUSTOMER
Dave Ferguson was professional, very informative and pleasant! I travel from Lewrs(1 1/2 hours away) for service because of great treatment both at the dealer & maintenance department.
5/29/2021
Joseph Z. VERIFIED CUSTOMER
Complete circus! Gotten the run around on having a 2” receiver hitch installed on my 2021 Venza for 2 weeks. The part is here, then it isn’t. If it wasn’t for Chris Delpeche I wouldn’t use this dealership ever again. Accessory department was a complete disaster!
5/29/2021
Hykiem P. VERIFIED CUSTOMER
I received A1 service today from Fred. He has a very warm personality and treated me with patience and respect. I feel comfortable with my car in his hands.
5/29/2021
Quinn, Richard. VERIFIED CUSTOMER
Professional, thorough and personable
5/29/2021
Ryan M. VERIFIED CUSTOMER
Thank you
5/29/2021
Anthony F. VERIFIED CUSTOMER
Good job.
5/29/2021
Jacquelyne P. VERIFIED CUSTOMER
Which services offer the free car wash?
5/29/2021
John T. VERIFIED CUSTOMER
Great Customer service, Cheryl was fantastic
5/29/2021
Shakir L. VERIFIED CUSTOMER
Mr. Chaffee went above and beyond to make sure everything with my car was taken care of and for that I'm very grateful! Thanks!
5/28/2021
Thomas M. VERIFIED CUSTOMER
Excellent service. Very helpful and knowledgeable.
5/28/2021
Gerald E. VERIFIED CUSTOMER
I wanted ya all to just slap a set of pads on the front and ya wouldnt with out new rotors. Luis said they were rusty on the inside. I knew that. The truck pretty much has 3 jobs. Pull my little alum boat. Go 2 miles to home depot and sit in the yard. New rotors would sit there and rust too. No worries. Im gonna slap a set on it tomorrow.