Picking up my vehicle was an unnecessary hassle. It was parked right out front and I still had to wait 20 minutes before I could leave. I paid for the service and was told by the associate that someone would bring my car around. I told her that it was parked right out front and to please just give me the key. She was gone for almost ten minutes and came back and said someone would bring the car around. I asked why and she told me it was required. Nearly ten more minutes passed and my car just sat there. I asked again and was told he was coming now. He walked outside and handed the keys to someone else who continued to talk with another customer. I walked out and asked him for my keys and he told me he was going to drive it around for me. My car was literally fifty feet from me. I was not happy.
5/5/2021
Heather A. VERIFIED CUSTOMER
Unlike other service writers Bill actually listened to me about my concerns and addressed them vs blowing me off. The same concern that brought me in today 5/4/21 has been the same concern that I have had since 2018. I appreciate him listening to me.
5/5/2021
Hugo B. VERIFIED CUSTOMER
Good quick service.
5/5/2021
Justine G. VERIFIED CUSTOMER
My 2010 Lexus looks spanking new - shiny and brite . Toyota performed an elite detail which I get every other year. Bill, the service rep, was pleasant and showed me the All Points Inspection report conducted today. I get regular maintenance and count on Toyota to keep my car ???? in good order.
5/5/2021
Stephen C. VERIFIED CUSTOMER
As always..., excellent service from ToyotaWorld! Always feel like you are being treated like a real guest while there. It’s been over 15 years that we have been buying and servicing our vehicles there and we really have no regrets!
5/4/2021
William B. VERIFIED CUSTOMER
Luis provided good service however I was notified by text that my car was finished over 12 hrs later the next day. I had already picked it up and driven it home the day before.
5/4/2021
Mathias F. VERIFIED CUSTOMER
Mr. Albright was great! Courteous and professional. I was in and out in an hour. First time having Mr. Albright, I hope to get him again....
Mathias F
5/4/2021
Candace W. VERIFIED CUSTOMER
Mr. Bill was extremely pleasant and kind! Took the time to help me understand my vehicle issue and services being completed. This made the purchase carefree and comforting with warranty explanations. I love the transparency of Newark Toyota World!
5/4/2021
Frederick D. VERIFIED CUSTOMER
wish the maintenance required warning wasn’t set for 5K increments
5/4/2021
Maria C. VERIFIED CUSTOMER
Chuck went above and beyond to look into an issue I have with my hubcap. He exhausted all research to try to get it covered, and also put together her an estimate! He kept checking in with me and letting me know the status of my vehicle and readiness! I would go back to Chuck anytime!! Thanks
5/4/2021
Frank R. VERIFIED CUSTOMER
The detailing of my car was exceptional
5/4/2021
Daren D. VERIFIED CUSTOMER
I inquired at checkin about the car wash as I experienced every service since purchased 2015 new at Newark Toyota. Was informed that car washing was no longer offered. Perhaps result of Covid impact???
Was disappointed to discover that fact for was a nice touch having a clean vehicle at dealer service.
Otherwise the scheduled service was performed, on time, and am satisfied with the oil change delivered. Daren D
5/3/2021
David L. VERIFIED CUSTOMER
Please send no more surveys! It seems like every time I purchase something, I am asked to fill out a survey. Enough!
5/3/2021
David B. VERIFIED CUSTOMER
Everything was fine. All of this would have been easier — pre-COVID — but you folks are making it work. Thanks.
5/2/2021
Maggie K. VERIFIED CUSTOMER
Thank you for the continued excellent service. I'm never disappointed. I feel valued as a customer. MEK
5/2/2021
John P. VERIFIED CUSTOMER
Frank kept us up to date and on the progress of the service and everything was completed on time.
5/1/2021
Louis S. VERIFIED CUSTOMER
Fred did a great job communicating status ofmy repair and ensuring the work was done on time.
5/1/2021
Alexander G. VERIFIED CUSTOMER
Great prompt service
5/1/2021
Teague,Paula (. VERIFIED CUSTOMER
Chuck was friendly, courteous, attentive to what I needed while waiting on my car, professional, knowledgeable and friendly (did I say that?) I could not have been more satisfied. Thanks Chuck. The work of the Servoce Department keeps me coming back to Newark Toyota World.
5/1/2021
William R. VERIFIED CUSTOMER
Excellent care by Dave Ferguson. He took care of me like a big brother.