Newark Toyota World Auto Repair Service Center

Hello, I purchased a Hybrid Rav 4 SXE the beginning of March. To my surprise I had a flat tire and needed to have it repaired. I understood that tires are not covered under the warranty but when I called to see if there was anything that could be done the response was pretty much, ‘to bad!’ My husband and I brought the car in and decided to wait for it. Our appointment was 10:45am and we were in the waiting area for 3 hours!! I had a babysitter for my newborn, since I was told on the phone when I made the appointment that it would only be an hour. I was very upset. The assistant manager, Frank came out around 12:45pm to tell us the technicians were finishing up and working on some technology issue I was having on the app that needed to trigger on the car. Around 1:30pm my husband went to Frank and asked what the hold up was. He was told that unfortunately the technology in the car was new and the technicians were not fully trained on how to reset it. We were very frustrated that a new tire would have a wait time of 3 hours. What is the point of making an appointment when the technicians have not been properly trained on the technology? After paying for the surface, we wanted to check out our new tire and make sure everything was right. The “new” tire looked like it had been rolling around in the stockroom for a decade or that it was used. This experience was very upsetting and frustrating. When a client buys a $45,000 car you would expect great service, this was not the case. We have Toyota care for 10 years and I hope our experiences improve. I want to be clear that Frank was informative and we do not blame him for the slow service.

No I love my toyota

I needed by car back between 1-2 pm. Savannah was able to schedule an earlier time for service so I could drop my car off the night before. Frank was kind enough to get the right mechanic to do my recall first thing. It was a big help to me. Thanks so much.

Bill is an excellent service advisor and provides excellent customer service.

William was extremely professional and friendly. He provided good detail and updates. Would highly recommend.

Fred provided truly wonderful service. However, I was very uncomfortable to see so many other employees unmasked, or with masks below their noses, very short distances away, especially as it transpired my car had been taken on a test drive. I will think carefully whether the service level is a fit with my Covid19 risk preferences for future services.

Think because of the reduced mileage during the pandemic, a 12 month extension should be offered to those of us purchased new vehicles and were shortchanged warranty and service benefits and procedures because not using the vehicles.

Great job and great attitude

Excellent service

Dave was great with details regarding service requirements and customer service provided, you guys better keep him!

A simple installation of remote engine start required multiple trips back and forth. About a hour after I got home after I dropped my car off, Mr.David Wagner called me and asked me to head back to the service center with "master key", something I was not made aware of at all. Was able to picked up my car about a hour and half before they closed,. Only the next day, I had to brought car back to them because their technician just didn't care enough to reconnect the wire connector for power door. Definitely a 0 star experience.

Luis was very professional. Easy to work with and helpful.

Professional and in time

Thank you.

Thank you for providing such wonderful customer service!

Bill is fantastic. I just wish dealerships wouldn't charge extra environmental fees that's trickle down to the customers.

Dave seemed very capable and knowledgeable

He done a good job he was professional

Service rep did not put the tire valve back on properly so I had a flat tire upon pickup. Initially, they thought the tire might have gotten a mail in it during the test drive but no so. Valve not put back on properly.

Notging