The person who scheduled the appointment over the phone misinformed us about multiple things.
My vehicle spent 6 hours in your shop today and not one thing was repaired. If my appointment was scheduled 5 days ago I would think that a quote could have been provided and something could have been fixed today. It appears that a LOT OF unnecessary diagnosing was done. But none of the diagnosing I requested was addressed.
3/31/2021
Nadine S. VERIFIED CUSTOMER
Impeccable service
3/31/2021
Larry I. VERIFIED CUSTOMER
Friendly service approach and friendly follow through. Well done.
3/31/2021
Pam R. VERIFIED CUSTOMER
William Chaffee was very polite and patient while I asked my questions. He explained my vehicle diagnosis in a way that was understandable.
3/31/2021
Megan G. VERIFIED CUSTOMER
Dave Ferguson was a great person to work with he answered all my questions and took great care of explaining everything that was done to the car.
3/31/2021
Jeff W. VERIFIED CUSTOMER
Bill is the only Service Manager that has been with Toyota as long as I've owned my Scion.He is great! We'v? become friends over the years and I always seek him oút when I have my car serviced! I trust Bill and value his service and advice.
3/31/2021
Ann H. VERIFIED CUSTOMER
I have always had great service at Newark Toyota
3/30/2021
Latacha R. VERIFIED CUSTOMER
I brought the vehicle in earlier than the appointed time and was worked in timely and efficiently. Great job! Thanks to the service team.
3/30/2021
Henry A. VERIFIED CUSTOMER
Every thing was done in a classy style
3/30/2021
Bernadette T. VERIFIED CUSTOMER
Very helpful, very polite, excellent communication skills. He is a true asset to your team.
3/30/2021
Mona G. VERIFIED CUSTOMER
Bill is great! He always explains what work needs to be done and keep me up to date.
3/30/2021
Kathleen M. VERIFIED CUSTOMER
Great service
3/30/2021
Amy T. VERIFIED CUSTOMER
Cheryl was helpful and kept me in the loop with the car.
3/30/2021
Mayolo J. VERIFIED CUSTOMER
Very disappointed at the service I got.
3/30/2021
Barbara H. VERIFIED CUSTOMER
The van is humming along nicely although the tire pressure light went back on again.
3/30/2021
Rhonda A. VERIFIED CUSTOMER
Great Service
3/30/2021
Maria/Tom D. VERIFIED CUSTOMER
Cheryl was professional, courteous and easy to speak with about my car service. She did an excellent job at making this a good experience at Toyota.
3/29/2021
Leroy M. VERIFIED CUSTOMER
I was very satisfied as always ty mr.lopaz and newark toyota
3/29/2021
Michael M. VERIFIED CUSTOMER
Cheryl is amazing!
3/29/2021
Howland R. VERIFIED CUSTOMER
Dave Wagner is terrific. Really appreciate his responsiveness. He remembers my name and is a pleasure to work with. We send all three of our vehicles to him. Thanks again.