Cheryl was very pleasant to work with. She reviewed the work that was suggested to be done on my car with me and explained it clearly. The work was done right away and I appreciated that because I was waiting at the service center for the work to be completed.
3/24/2021
David G. VERIFIED CUSTOMER
Thank you Cheryl. You did a great job despite the fact your equipment was malfunctioning. Come on Toyota, get this girl a better computer.
3/24/2021
Robert H. VERIFIED CUSTOMER
Your team did a good job of not wasting my time and not creating unnecessary upsell’s. As a result, I was able to get to my 1 o’clock appointment with plenty of time to spare. Thanks. Keep up the good work.
3/24/2021
Giuvel F. VERIFIED CUSTOMER
Cheryl is by far the best. NTW is very lucky to have her.
3/23/2021
Claire J. VERIFIED CUSTOMER
Thank you!
3/23/2021
Johanna P. VERIFIED CUSTOMER
Great service as always....happy to have fuel pump replaced..miss having your own driver.if you can't wait......Chuck did an awesome job of keeping me updated. Love TOYOTA!!
3/23/2021
Towanda L. VERIFIED CUSTOMER
Cheryl provided exceptional service and support. She provided regular updates on my vehicle and she made sure I understood the repairs my vehicle needed to keep me safe and she was transparent about the cost of the repairs. She was friendly, approachable and customer focused. Thank you Cheryl for creating an excellent customer experience. You are the reason I will always drive a Toyota!
3/23/2021
Alex S. VERIFIED CUSTOMER
William Chaffee + Toyota = ALL YOU NEED TO KNOW ABOUT CARS!
3/23/2021
Deborah P. VERIFIED CUSTOMER
Chuck was friendly and courteous. Prior to beginning work on my car, he inquired when I needed the car back. He delivered on the promise that it would be done around lunchtime. He promptly called me when my car was ready for pick up. Love coming to Newark Toyota World for service. Been a customer since 2004.
3/23/2021
Jonathan C. VERIFIED CUSTOMER
Just curiously
3/23/2021
Charles H. VERIFIED CUSTOMER
For an emergency battery replacement, he gave us a time for service and e-mailed us when the woek was completed. He also arranged for someone to drive my wife home to avoid a long wait at your service center.
3/23/2021
Nancy R. VERIFIED CUSTOMER
Cheryl was very friendly with nice personality
3/23/2021
David S. VERIFIED CUSTOMER
Thank you.
3/23/2021
Ann M. VERIFIED CUSTOMER
Thank you Bill Joffre and Toyota World
3/23/2021
Katharine H. VERIFIED CUSTOMER
Cheryl was efficient and pleasant.
3/22/2021
Hui Z. VERIFIED CUSTOMER
Does the car wash work or not? It is open, wet, but have a closed sign next to the entrance facing me, along with a "not responsible to your damage" sign. It scared me away.
Also I did not get a call as usual, and waited eight outside for 30min while the car was already done.
3/22/2021
Amelia W. VERIFIED CUSTOMER
Cheryl is always so nice and keeps me informed on what’s going on with my vehicle.
3/22/2021
Beverly J. VERIFIED CUSTOMER
I am always pleased with the service I receive at Toyota.
3/22/2021
Beverly T. VERIFIED CUSTOMER
Great customer service!!! More than helpful to be attentive to me and my auto needs. Great representative of Toyota and your dealership.