There was a communication issue during my service. But it was not a controllable event, since the center lost power. Fred was understanding, empathetic and realized how the delay impacted me. I appreciated his approach to solving the situation. He’s a good man and an asset to your reputation.
3/21/2021
Farnam D. VERIFIED CUSTOMER
All good.
3/21/2021
Paul R. VERIFIED CUSTOMER
Chuck continues to provide trustworthy customer service, I appreciate not having to second guess his professional service and knowledge.
3/20/2021
Julie G. VERIFIED CUSTOMER
Great job! Quick and inexpensive
3/20/2021
Hayley L. VERIFIED CUSTOMER
If they find something is wrong with vehicle, they should offee to help them pay month to fix while able to nhave vehicle. During covid-19 is not easy with all of budget. Toyits should help to fix for whom loyalty to toyota.
3/20/2021
Anna R. VERIFIED CUSTOMER
Cheryl is amazing!
3/20/2021
Sharon S. VERIFIED CUSTOMER
I received great customer service from Frank on my recent visit. He was informative and answered all my questions in a knowledgeable manner.
3/20/2021
Chakrakodi S. VERIFIED CUSTOMER
Frank was wonderfully helpfil.
3/20/2021
Paul A. VERIFIED CUSTOMER
Dave was great and very professional while also being friendly
3/19/2021
Bernice S. VERIFIED CUSTOMER
I was very glad Fred was in duty . He was pleased that the part came in and after the tail gate lifts were installed he took me to my car and had me open the trunk to see that it really was installed. If I have any other problems with my car, I will request him. He is dedicated to being the best .
3/19/2021
Bertha R. VERIFIED CUSTOMER
Service manager was professional and courteous. My response is based upon trust that the services requested and suggested were performed correctly and completely. I didn't think of it but I have had svc mgrs point out exceptions and items to watch, like air and cabin air filters. Overall I was pleased with the service received.
3/19/2021
Lance B. VERIFIED CUSTOMER
My wife and I both own Toyota products and we bring them here for service. Always a good experience. I am a first responder, and Dave went above and beyond to make sure my vehicle was serviced as soon as possible and in a professional manner. I can't say enough about his positive attitude and willingness to work with me. Well do e, and we are happy with our experiences.
3/19/2021
Elizabeth F. VERIFIED CUSTOMER
He is very professional & courteous! I would prefer in working with him in the near future for any service I may need!
3/19/2021
Madison Chemical. VERIFIED CUSTOMER
Chuck is an outstanding representative who always takes the best care of me each visit. You should give Chuck a pay increase as well as a bonus for the great customer service he provides, best Toyota employee in the game.
Thank you,
-Evan Brown
3/19/2021
Christopher P. VERIFIED CUSTOMER
excellent service
3/19/2021
Timothy B. VERIFIED CUSTOMER
N/A
3/19/2021
Michael H. VERIFIED CUSTOMER
When I brought my car in for a recall, I asked to have you put the correct locking lugs on the wheels. I also told the woman who called me to schedule. And, another thing with your Toyota. I am 45 minutes from you so its not easy to get there and I shouldn't have to.
3/19/2021
Joel T. VERIFIED CUSTOMER
For the services performed on my vehicle I feel it was highly overpriced. The service representative could have been a little more clear as to why I was being charged so much. But he wasn’t. Wasn’t really clear at all and actually at one point when I was trying to find out why I was being charged so much he acted like he was impatient and just wanted to move on and didn’t care about my concern. I don’t care what anybody says $130 for a tire rotation and oil change is completely ridiculous to me! Period. There was $70 dollars in parts and $50 in labor, plus tax. Anyways, I will be going elsewhere for my next one.
3/19/2021
William A. VERIFIED CUSTOMER
Well done...
3/19/2021
Maureen D. VERIFIED CUSTOMER
Bill is an excellent service man. He answered all my concerns concerning my vehicle recall. We was very reassuring and took time to explain the recall to me abs what I needed to do.