Newark Toyota World Auto Repair Service Center

Frank is the man! He answered my questions sincerely.I did not feel rushed and He was polite. I also experience great customer service. I wish to work with frank in the future. Thanks frank!

Dave is an excellent service adviser.

Frank is a great service advisor. He kept me informed of the status of my vehicle

I’ve been a loyal customer for many years! Always good service! Thank you!

I am very glad that Cheryl could keep her promise to get our car ready by 5:00pm on a short notice. Thanks so much. Angela

All went well.

great service despite the shop being busier than usual.

I am usually very satisfied. This time I was told the part would be in on Wed. for Thursday installation, so I took my car on Thursday. and the part was not in. I left the car Thursday and they could not open the door to work on it when they got around to it on Friday. My husband had to drive there and show them how to open the door on Friday. We never heard back on Friday. I called Sat. morning to find out and first was told it was waiting for a part and would be worked on on Monday. When I questioned this I was then told no, the part was there and it would be done on Sat. I had to call to see where it was in maintenance at 2:30. It was done, I was told. We went to pick it up and the handle was loose. The gasket was not reinstalled and was on the floor of the car in the baggie. I told Chuck on drop off on Thursday that a gasket needed to be reinstalled when the handle was put on and that it was in the baggie taped to the dashboard. The service person told my husband they did not know the door was locked shut but they watched me climb over the console to get out the passenger side and I told Chuck we had had to do that several times. Clearly there is a communication issue here. The car is home now and cannot be locked while driving or I will have to roll down the window and open the door by reaching out to use the outside door handle. I am not inclined to ask for this to be fixed at this time. I am skeptical that the front end alignment that Chuck told me I needed based in driving over the bump thing inside the door was ever completed, given the issues they had with getting the door open to begin with, but I paid the $99 for it.

Thanks Dave! You’re always wonderful to deal with. I hope you had a great day!

she was responsive, courteous and pleasant

Cheryl Gephart and Derrick Mckie were very nice, friendly, and treaded me as a valued customer. The waiting room was comfortable and clean. Other employee's made sure I was taken care of and was very nice also.

Very courteous

Dave is always great

It was an easy peasy experience. Thank you.

David was nice. After years of coming here it's always a long wait and they wouldn't tell me why the check engine light was on unless I paid $139. That's ridiculous.

Professional service.

Excellent experience! Professional, knowledgeable, and attentive service .

Chuck is very thorough in taking care of customers. He even went back to the mechanic to answer my questions, and gave me assistance with my options for the second part of my service. I appreciated the options, and being able to come get the vehicle while we wait for the parts.

I had a positive experience at ToyotaWorld.

I need to send survey. We lease our vehicle for another 2 ½ years. Not interested in any new car...this is 2020