Dave was very informative on the work sone and the recommendations needed.
11/29/2020
Mitchell B. VERIFIED CUSTOMER
Great job. Squeezed my car in on a Saturday. Great experience
11/29/2020
Mark S. VERIFIED CUSTOMER
David was a great advisor today. !!!
11/29/2020
Janine G. VERIFIED CUSTOMER
Brian was friendly but professional. He explained everything that needed to be done on my vehicle and answered all my questions.
11/28/2020
Moneick H. VERIFIED CUSTOMER
Dave was very professional and able to clearly explain needed services.
11/28/2020
David K. VERIFIED CUSTOMER
Thanks for making my Toyota experience wonderful. I love the car and service I receive.
11/28/2020
Thomas C. VERIFIED CUSTOMER
Cheryl Gephart is an outstanding representative for Newark Toyotaworld. My experience today was fantastic as Cheryl presented my issue to the tech who examined my car and corrected the problem. Cheryl has the knowledge and customer service skills that set her apart from the rest. It is always a pleasure working with her.
11/28/2020
Sandra L. VERIFIED CUSTOMER
Luis Lopez is always great at explaining what needs to be done to my car.
11/27/2020
Peggy H. VERIFIED CUSTOMER
Finished before scheduled time and a great service advisor.
11/27/2020
Sean R. VERIFIED CUSTOMER
I called at 4pm to find out if my vehicle was done or close to being done because i was in Delaware but live in NJ. I was trying to decide if I should drive home or just wait in Delaware to pick up my vehicle. Two phone calls to Brian and no answer. I call service desk and get a girl that tells me she will haveBrian call me as soon as he is done with a customer. (Why couldn’t she just tell me if the vehicle was done or close to being done). 5:15 and still no return call. I call again and no answer from Brian. 5:25 my girlfriend calls and leaves a voicemail. 2 minutes later, Brian finally calls back to tell me the vehicle is ready to be picked up. Brian needs to work on his time management and responding back to customers in a timely fashion. Also, the girl that first answered me could have given me the simply answer I needed to begin with. Frustrating experience...
11/27/2020
John S. VERIFIED CUSTOMER
Car still wasn’t fixed..!!
11/27/2020
Steve H. VERIFIED CUSTOMER
David was knowledgable, professional and cared about my FJ as much as I do.
11/26/2020
Kathleen G. VERIFIED CUSTOMER
They said the 12 month check in would be 1& 1/2 hrs. It was 2hrs . It was 2 hrs for the 6month check in also. When you have to wait for your car , that’s a long time for a routine check in . I made a 9:45 appointment so there wouldn’t be a backup. I can’t imagine how long it would be,if I had a problem.
11/25/2020
Virginia B. VERIFIED CUSTOMER
This is my family’s 6 th purchase from your dealer ship . Need I say more
11/25/2020
Kenneth L. VERIFIED CUSTOMER
Despite all the activity that goes on around Dave’s desk, he still found time to be sociable. Great at multitasking..!
11/25/2020
Peggy E. VERIFIED CUSTOMER
It was a quick visit. I was taken care of promptly, kindly and expertly. All good!
I love the Toyota Service team!
Peggy E
11/25/2020
Jeffrey Z. VERIFIED CUSTOMER
Luis was very pleasant and helpful and I hope to work with him the next time I’m in for service.
11/24/2020
Herbert T. VERIFIED CUSTOMER
Quick service, friendly and COVID-19 safe environment...
11/24/2020
Patricia R. VERIFIED CUSTOMER
Excellent service!
11/24/2020
Anna M. VERIFIED CUSTOMER
Service was excellent and fast keep up the good work