Darin was very kind & respectful....
he took care of everything...just like a Pro!
We were very pleased with our experience today!????
5/29/2020
Laura I. VERIFIED CUSTOMER
Friendly and knowledgeable. Suggested extra service items that needed to be done. He was not high pressure. We agreed on the extra items and the work was completed on a timely manor.
5/29/2020
RON B. VERIFIED CUSTOMER
Good service as usual.
5/29/2020
Gloria F. VERIFIED CUSTOMER
I have never had any problems with Pappas
I do tell others about Pappas and I do thank you
Stay safe.
5/29/2020
Richard M. VERIFIED CUSTOMER
Well done,
Thanks
5/28/2020
Linda W. VERIFIED CUSTOMER
I was extremely unhappy with the precautions that were taken to prevent the spread of the Covid 19 virus because there were none. No masks, no social distancing, nothing. I was told it was an option, not a requirement. Pappas Toyota picked the wrong option. My husband has Cancer, COPD, and heart disease. I do my level best not to bring home anything that would harm him as it could actually cost him his life. I certainly hope none of your employees were at the Lake of the Ozarks last weekend.
5/28/2020
Robert M. VERIFIED CUSTOMER
Excellent advisor who handled an error in parts shipment. Quality service on a high-mileage 4-Runner.
5/28/2020
Liz W. VERIFIED CUSTOMER
He was amazing
5/28/2020
Paul B. VERIFIED CUSTOMER
Always great competent
and courteous service
5/28/2020
Dwight V. VERIFIED CUSTOMER
Excellent job, thank you.
5/28/2020
Shannon R. VERIFIED CUSTOMER
As always Pat is the best. He always addresses my concerns and treats me,like,family.
5/28/2020
Mark F. VERIFIED CUSTOMER
My experience went as expected. I interacted with three Pappas people. They were all affable and courteous.
My one concern is regarding the lack of Covid-19 precautions. The cashier was the only employee wearing a mask. Since she interacts with every service customer, it seems a plexiglass shield on the counter in front of her would offer additional protection. The service technicians who came into the waiting area to talk with customers while I was there didn't wear masks and did not appear to social distance.
My understanding of the rationale behind wearing a mask and social distancing is to keep the wearer from possibly infecting others. I wore a mask during my entire visit.
It would seem that business managers would at least want their personnel to project an image of situational awareness and an additional level of concern for their customers.
5/28/2020
Matthew C. VERIFIED CUSTOMER
Timely service, concise explanation of service. It’s always a great visit at Pappas Toyota!!
5/28/2020
Jeanette S. VERIFIED CUSTOMER
Patrick provided great customer service - explained what was done to my car, etc.
5/27/2020
Bonnie M. VERIFIED CUSTOMER
Very quick and courteous.
5/27/2020
Melba P. VERIFIED CUSTOMER
Great service from Darin
5/27/2020
EDWARD A. VERIFIED CUSTOMER
I’m unfamiliar with what needed to be done but I like the work you do and trust you.
5/27/2020
Angela W. VERIFIED CUSTOMER
Patrick was awesome!!! Always a wonderful experience
5/27/2020
Matt R. VERIFIED CUSTOMER
I was very happy with Chris and the service provided.
5/27/2020
David H. VERIFIED CUSTOMER
Patrick was professional and efficient in his handling service on my two Toyota vehicles. His ability in ensuring I had alternate transportation was truly appreciated. - David H