I came under the assumption i would be receiving a discount off of my previous quote and all they did was Jack kack the price up and then add a discount so it was like not receiving a discount at all.
5/24/2020
Gaylene L. VERIFIED CUSTOMER
Kudos to your team member Patrick Ragan!
He is always professional, courteous, and knowledgeable.
He is always helpful and goes the extra mile
I’m sure most of your team does the same for their customers.
I always feel that I’m able to trust Patrick’s recommendations.
5/24/2020
James B. VERIFIED CUSTOMER
David did an excellent job of handling the problem with the state’s computer system that required me to come back to the dealership for a second visit to get my emissions inspection. Greeted me by name as I pulled into the bay beforeI I was checked in, apologized for the situation that was not the dealership’s fault, and got me in and out in a few minutes.
5/23/2020
Mandi B. VERIFIED CUSTOMER
Great experience as usual!
5/23/2020
Alicia H. VERIFIED CUSTOMER
Was exceptional
5/23/2020
Jerome G. VERIFIED CUSTOMER
All of your people I met with today were of excellent caliber. Most accommodating best of all with a smile. A most enjoyable experience. I was not expecting such. Made my day. Thanks. Respectfully. Jerry Groeblinghoff.
5/23/2020
Renee C. VERIFIED CUSTOMER
great service
5/23/2020
Damien B. VERIFIED CUSTOMER
Darin is tall
5/22/2020
Sandra E. VERIFIED CUSTOMER
Excellent service and great customer service
5/22/2020
Jackie S. VERIFIED CUSTOMER
Simple oil change too expensive. Last visit said brakes at 3mm. This time measured better. ?? Other service station said they were good. No longer trust Toyota!
5/22/2020
Dimitar B. VERIFIED CUSTOMER
I am most satisfied with the dealer,once I just drove my car to a cheap repair shop after 500 hundred miles the car broke down and then I took her to a dealer and there were no more problems with her that's why I don't care about cheap services anymore.
5/22/2020
Timothy R. VERIFIED CUSTOMER
Patrick Ragan was excellent as always. I won’t bring my car anywhere else!
5/22/2020
Paul H. VERIFIED CUSTOMER
I felt a tremendous trustworthy person.
5/22/2020
Susan K. VERIFIED CUSTOMER
Hello! I’m usually very satisfied w Pappas—however, I was a little taken back upon arrival today that there appeared to be no precautions taken (COVID). I asked the guy checking me in if cars were being wiped down-steering wheels, handles, etc. Nope. No employees wore masks. Absolutely nothing was different. I was told that areas were sanitized constantly-watched several people walk in and out of doors, move seats in waiting area. No sanitation at all, no door wiped. I had to ask to have my car wiped-was accommodates, but felt a little dumb asking! And this should not have been the case! Employees were business as usual-no social distancing at all. Very irresponsible and also-not what I was told was happening in the phone. Would have paid at Valvoline where safely measures are being taken and skipped my free tire rotation. Very disappointed.
5/22/2020
Lee S. VERIFIED CUSTOMER
Darin is always great. Your service advisors are top notch in my opinion.
5/22/2020
David E. VERIFIED CUSTOMER
I was horrified that none of your employees wore masks. Especially Paul. He is a very unpleasant person and didn't even greet me. He was too close when asking for my signature. I am appalled by your dealership. I will let Toyota Corporation know. It took months to correct this air bag problem of yours. I will never go in that service department again. Everyone in waiting area had their masks on. Gaye Ennion
5/21/2020
ERIC D. VERIFIED CUSTOMER
Great service experience. Couldn’t have been easier from my perspective.
5/21/2020
Angeline H. VERIFIED CUSTOMER
We always ask for Darin because he is the best. He is always more than happy to help and helps us get back on the road faster. Amazing customer care!!
5/21/2020
Patrick O. VERIFIED CUSTOMER
You guys told me I would get car washes with services or when you put on my license plates. Again no car wash today.