Yes! I always count on Patrick to listen, to give great guidance, and to provide professional and personal service. He greets me and others with a smile and a pleasant greeting. When I pick up my vehicle, I know that all agreed upon work has been completed. All items on the red-yellow-green review have been discussed and completed.
In the past with different service managers (not Patrick nor Annette), I had 2 instances when there were items on red-yellow-green that were not discussed and not done. Needless to say, I was not happy. Those 2 service managers were unavailable (on the phone and didn’t acknowledge me). It was fortunate that noticed my displeasure and listened to my disappointment and made another appointment for the unaddressed work on the next day convenient to me. When Annette left, I was pleased to find the same wonderful service with Patrick.
Thank you for listening. Ann Lynn Miller
4/22/2020
Steven R. VERIFIED CUSTOMER
Everything was great
4/22/2020
PETER-JULIAN F. VERIFIED CUSTOMER
Gino is perfect!
4/22/2020
JENNIFER C. VERIFIED CUSTOMER
I checked with other mechanics and could get the work done much cheaper than the quote from Toyota.
4/22/2020
Joseph W. VERIFIED CUSTOMER
Thank you for the quick and professional service!
4/22/2020
Ryan M. VERIFIED CUSTOMER
Thanks
4/22/2020
Russell D. VERIFIED CUSTOMER
Patrick is very knowledgeable, kind, friendly, and a real asset to Pappas Toyota and the Toyota team!
4/22/2020
Rick K. VERIFIED CUSTOMER
Appreciate the great customer service from Geno
4/21/2020
Kevin M. VERIFIED CUSTOMER
I am always pleased with the customer service at your dealership. Everyone is always polite and they do seem to go above and beyond. Anytime I have my children with me they do their best to get me out earlier than they had promised, and that means a lot ????
4/21/2020
Gary C. VERIFIED CUSTOMER
Haven't heard about the recall, are you still waiting on the parts? Gary C
4/21/2020
Rhonda A. VERIFIED CUSTOMER
Patrick was very helpful.
4/21/2020
Robert M. VERIFIED CUSTOMER
Thank you for taking care of me so quickly! Bob
4/21/2020
Robert C. VERIFIED CUSTOMER
Gino did an outstanding job
4/21/2020
LI M. VERIFIED CUSTOMER
He is very professional, understands what I need... Best service west of the Mississippi
4/21/2020
Frank C. VERIFIED CUSTOMER
Gino is excellent as always! Gino is friendly and professional. He conveyed my suggested service needs and helped me coordinate a complimentary car while mine was serviced.
4/20/2020
Tim T. VERIFIED CUSTOMER
Great service! Though I was under a complimentary 25,000 mile service program through our fleet services warranty, program, I’m pretty sure I’ll return for regular maintenance services going forward. Keep up the good work.....
4/19/2020
Robert C. VERIFIED CUSTOMER
I'm also a service manager/tech pat did a very nice job explaining everything and telling me what's up coming. Nice job guys thanks Bob
4/19/2020
Charles H. VERIFIED CUSTOMER
I’ve scheduled another service appointment to replace the battery in my Prius on Wednesday.
4/19/2020
Ramon S. VERIFIED CUSTOMER
Great customer experience.
4/18/2020
Martha J. VERIFIED CUSTOMER
Impressed with your social distancing preparations and cleanings. Service guys were great and service was timely.