David was very receptive to my needs. He called to let me know my car had arrived around 3pm Friday. Told me what he suspected the issue was, what the cost would be to diagnose the issue. Once that was done and the issue discovered, he called with his findings and a cost for repair. The part had to be delivered overnight and the car was completed by noon on Saturday. Thank you so much for the assistance in getting the car fixed! Hope to not be back again soon for major repairs, but if the need arises, I will be back to this dealership only. Great experience here!
3/29/2020
Barbara B. VERIFIED CUSTOMER
All went quite well. Especially with the virus
emergency being a tremendous issue. Thank you.
3/29/2020
CHRISTOPHER L. VERIFIED CUSTOMER
Good job
3/28/2020
Richard R. VERIFIED CUSTOMER
Patrick is the best! Knowledgable, patient, extremely customer service oriented. First class everytime.
3/28/2020
Katrina V. VERIFIED CUSTOMER
Chris was great and service was quick and easy
3/28/2020
Tim W. VERIFIED CUSTOMER
Apparently bolts of my skid plate were broke off in prior oil changes and it’s just now being reported to me. I asked if you guys were going to fix it and it was a big back step. As in we don’t know if we did it . Well the only reason to get to my skid plate is for an oil change sooo.
3/28/2020
Fikre A. VERIFIED CUSTOMER
Thanks about my adviser and good service your customer aproprching
3/27/2020
SCOTT M. VERIFIED CUSTOMER
Had a recall get fixed today. Said it should take about an hour. He was absolutely right!
3/26/2020
JEROME H. VERIFIED CUSTOMER
Pro,attentive
3/26/2020
Jonathan T. VERIFIED CUSTOMER
First off they used my car to go grab something out of an employee car. If my car was going to be treated like a golf cart I would have brought it somewhere else. Then when I came to pick the car up the lady just threw the keys on the desk. Didn’t even look at me or tell me where my car is. Luckily your sales staff is amazing (Anthony was my sales guy) but service is awful.
3/26/2020
TIMOTHY W. VERIFIED CUSTOMER
Patrick is great. He takes the time to go back in my service record and see if I missed any recommended services or if it's time to do any of them.
3/25/2020
John P. VERIFIED CUSTOMER
Prompt efficient service. Darin explained everything and even gave me an estimated Time. I only take this car to Pappas because of employees like him.
3/25/2020
Edward L. VERIFIED CUSTOMER
As always, good and fast service. Thank you.
3/24/2020
Dennis G. VERIFIED CUSTOMER
Chris was very professional and courteous. Work was completed quickly.
3/24/2020
Thomas R. VERIFIED CUSTOMER
Thanks
3/24/2020
Mary O. VERIFIED CUSTOMER
Very helpful
3/24/2020
Stephen G. VERIFIED CUSTOMER
Good job as always.
3/24/2020
Tamra H. VERIFIED CUSTOMER
Jim did a fine job, no issues with Jim. I am concerned however with
The issue of rattling seats in our van. The middle seat(s) have always
Rattled while driving. They are not power seats and can’t have that
Many moving parts. I can’t believe it’s acceptable to say that’s the way
They are made & all Toyota vans have the same issue. It’s very annoying
To drive with a constant rattling from the middle seat(s). There should be a fix!
3/24/2020
Carla N. VERIFIED CUSTOMER
During this time of medical uncertainty I also appreciate the dealership’s effort to instill confidence while waiting for my vehicle’s 10,000 mile service to be completed